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Lapalingo Casino - No Payout and Bad Support

RESOLVED
Denisa2104 Austria
posted on December 25, 2018.

I've won 100 € at Lapalingo Casino on 9th Dec and I did a payout of 99€. I'm waiting since then to get my money. I wrote 4 mails to the Support but never get an answer. They are not reacting. I know it's not much money but I've won it and I want to get it. I'm tired of writing mails again and again. I've send them every document they need and I'm officially verified, so I clearly don't see the problem. Please help. I want to get my money.

posted on January 2, 2019.

Dear Denisa2104,

Apologies for your unfortunate experience with the withdrawal process and late reply.
Please note that we investigated your case and we can confirm that we have now received all necessary details from you and your payment was proceed.
Please be assured that you will receive your money as all our players do.
Thank you for your understanding.
We wishing you a good day and great entertainment in Lapalingo.
Regards,
Lapalingo Team

AskGamblers
posted on January 3, 2019.

Dear @Denisa2104,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Denisa2104 Austria
posted on January 3, 2019.

I received my money today. Thank you AskGamblers.

AskGamblers
posted on January 3, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Lapalingo Casino complaints

  • 9 of 9 resolved
  • 1 day avg response
  • 3 days avg complaint life
  • 2,584 USD avg amount

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