Complaint #2 Klyroll Casino

Urgent Investigation Required Withdrawal Sent to Invalid Address

By Hummos

3 weeks ago

Dear AskGamblers Support Team,

I am submitting a complaint regarding a withdrawal of **694.66 USDT on the TRON network** that was approved by the casino but never arrived in my wallet.

I entered the following wallet address for the withdrawal:

`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av`

The withdrawal was subsequently approved. However, when I checked my account history, I noticed that an additional number **“6”** had been added to the recipient address. The address displayed in the transaction history is:

`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av6`

This is not the address I provided. I have a screenshot taken before the withdrawal was approved showing that the correct address was entered:

`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av`

I did not add or modify the extra number. Furthermore, the altered address is not a valid TRON wallet address, and the funds cannot be successfully sent to it. This can be verified on the TRON blockchain.

The incorrect address appears to have resulted from a technical system error or an internal error by the casino. Since the withdrawal was approved using an invalid address that differs from the address I originally entered, I do not believe I should be held responsible for the missing funds.

I have contacted the casino and requested a full investigation. I am asking AskGamblers to assist me in resolving this matter and to request that the casino provide:

- The withdrawal transaction ID/TXID;
- The exact date and time when the recipient address was added or modified;
- The relevant account activity and system logs;
- A clear explanation of how the extra number **“6”** was added to the address; and
- A refund or recovery of the full amount of **694.66 USDT**.

I have attached a screenshot proving that the correct wallet address was entered before the withdrawal was approved. I kindly request that this case be escalated to the casino’s technical and compliance departments and that the casino be required to investigate the matter fully.

Thank you for your assistance. I hope this issue can be resolved promptly and fairly.

Disputed Casino Klyroll Casino

Reason Missing Funds

Amount $694.66

Discussion

Hummos

• 1 reviews

1 week ago

Hi, askgambling im wait klyroll update. Im still didn't received my winning

AskGamblers

• Support Team

1 week ago

Dear @Hummos,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Klyroll Casino

• Representative

2 weeks ago

Hello,

We are stating the facts based on our system logs: your account is not blocked, and your access is fully active on our end. If you are experiencing any visual or technical issues viewing your profile, our support team is ready to help you log in properly.

Regarding your request for company details, our official registered address and company information can be found directly in the Terms and Conditions section on our website. As for the technical issue, this is an ongoing investigation handled in cooperation with our payment provider's technical department, and full details are being reviewed as part of our standard security process.

We kindly ask you to keep the discussion constructive while we finalize the review.

Hummos

• 1 reviews

2 weeks ago

Hi, your claim is incorrect. As clearly shown in the screenshot, my account is closed, so please do not claim that my access remains active when the evidence shows otherwise.

Furthermore, the reason I have concerns that this situation may involve fraud is the way your customer service handled my question. I contacted your customer support and simply asked when my withdrawal request would be paid. The response I received was childish, disrespectful, and completely inappropriate for a customer service interaction.

In my previous message, I also asked you to provide documentary evidence confirming that your payment service provider is experiencing technical problems, as you have claimed. I also asked you to provide the company’s registered address. Please provide these documents and information so that I can independently verify your statements.