Complaint #2
Klyroll Casino
Urgent Investigation Required Withdrawal Sent to Invalid Address
16 hours ago
Dear AskGamblers Support Team,
I am submitting a complaint regarding a withdrawal of **694.66 USDT on the TRON network** that was approved by the casino but never arrived in my wallet.
I entered the following wallet address for the withdrawal:
`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av`
The withdrawal was subsequently approved. However, when I checked my account history, I noticed that an additional number **“6”** had been added to the recipient address. The address displayed in the transaction history is:
`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av6`
This is not the address I provided. I have a screenshot taken before the withdrawal was approved showing that the correct address was entered:
`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av`
I did not add or modify the extra number. Furthermore, the altered address is not a valid TRON wallet address, and the funds cannot be successfully sent to it. This can be verified on the TRON blockchain.
The incorrect address appears to have resulted from a technical system error or an internal error by the casino. Since the withdrawal was approved using an invalid address that differs from the address I originally entered, I do not believe I should be held responsible for the missing funds.
I have contacted the casino and requested a full investigation. I am asking AskGamblers to assist me in resolving this matter and to request that the casino provide:
- The withdrawal transaction ID/TXID;
- The exact date and time when the recipient address was added or modified;
- The relevant account activity and system logs;
- A clear explanation of how the extra number **“6”** was added to the address; and
- A refund or recovery of the full amount of **694.66 USDT**.
I have attached a screenshot proving that the correct wallet address was entered before the withdrawal was approved. I kindly request that this case be escalated to the casino’s technical and compliance departments and that the casino be required to investigate the matter fully.
Thank you for your assistance. I hope this issue can be resolved promptly and fairly.
I am submitting a complaint regarding a withdrawal of **694.66 USDT on the TRON network** that was approved by the casino but never arrived in my wallet.
I entered the following wallet address for the withdrawal:
`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av`
The withdrawal was subsequently approved. However, when I checked my account history, I noticed that an additional number **“6”** had been added to the recipient address. The address displayed in the transaction history is:
`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av6`
This is not the address I provided. I have a screenshot taken before the withdrawal was approved showing that the correct address was entered:
`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av`
I did not add or modify the extra number. Furthermore, the altered address is not a valid TRON wallet address, and the funds cannot be successfully sent to it. This can be verified on the TRON blockchain.
The incorrect address appears to have resulted from a technical system error or an internal error by the casino. Since the withdrawal was approved using an invalid address that differs from the address I originally entered, I do not believe I should be held responsible for the missing funds.
I have contacted the casino and requested a full investigation. I am asking AskGamblers to assist me in resolving this matter and to request that the casino provide:
- The withdrawal transaction ID/TXID;
- The exact date and time when the recipient address was added or modified;
- The relevant account activity and system logs;
- A clear explanation of how the extra number **“6”** was added to the address; and
- A refund or recovery of the full amount of **694.66 USDT**.
I have attached a screenshot proving that the correct wallet address was entered before the withdrawal was approved. I kindly request that this case be escalated to the casino’s technical and compliance departments and that the casino be required to investigate the matter fully.
Thank you for your assistance. I hope this issue can be resolved promptly and fairly.
Screenshot
