Complaint #3 Klyroll Casino

Missing funds sent to wrong address

By lexa D.

3 days ago

I am filing this complaint because I believe Klyroll Casino is attempting to handle my withdrawal in the same problematic manner described in the existing AskGamblers complaint regarding Klyroll.

I have evidence showing what has happened in my case, including documentation/screenshots that demonstrate the issue with my withdrawal and the address/details to which Klyroll claims the funds were sent.

I am concerned that Klyroll may be attempting to claim that my withdrawal has been completed or sent when the payment was actually directed to an invalid or incorrect address.

I have proof supporting my complaint and can provide the relevant screenshots, transaction information, correspondence with Klyroll, and other evidence to AskGamblers upon request.

I am asking AskGamblers to investigate this matter urgently and to review the evidence carefully. I would also like Klyroll Casino to provide clear and verifiable proof of:

1. The exact date and time the withdrawal was processed.
2. The exact destination/address used for the payment.
3. The transaction ID/hash or other independent payment reference.
4. Proof that the funds were actually delivered to the correct destination.
5. An explanation for any discrepancy between the withdrawal information shown to me and the destination used by the casino.

I have contacted Klyroll regarding this issue, but no answer.

I am prepared to provide all available evidence to demonstrate what happened. I ask AskGamblers to investigate whether Klyroll has handled my withdrawal correctly and whether the funds were genuinely sent to the correct destination.

**I have proof of my claims and can provide it to support this complaint.**

I would appreciate an urgent investigation and a fair resolution.

Disputed Casino Klyroll Casino

Reason Missing Funds

Amount €6000

Discussion

57 hours left for lexlexlexx to respond.

Klyroll Casino

• Representative

1 day ago

Hello lexlexlexx,

Thank you for reaching out and for your patience.

We would like to clarify a key detail regarding your case: the main discussion here is about the return of your deposited funds, which will be handled accordingly.

Regarding your withdrawal, this process is currently managed by the provider and is not directly dependent on us. We are actively running a full investigation with the payment provider and technical teams to trace everything accurately. As soon as this investigation is officially completed, you will be notified immediately about the resolution and the next steps for your withdrawal.

We truly appreciate your continued patience while we work hard to sort this out.

lexlexlexx

• Finland

2 days ago

How long will this investigation take? When will I get my 6000e withdrawal?

Klyroll Casino

• Representative

2 days ago

Dear AskGamblers Team and lexa D,

First of all, we sincerely apologize for the inconvenience and concern caused by this situation.

We would like to clarify that the issue described in this complaint is related to a technical problem on the provider’s side, which affected a number of users and resulted in incorrect withdrawal information being displayed or processed.

We are currently investigating the matter together with the relevant provider and technical teams in order to determine exactly what happened and ensure that the issue is fully resolved.

Any funds that were deposited/credited to users’ accounts will be returned accordingly. Regarding the withdrawal amounts affected by this incident, once the investigation is completed, we will do everything possible to compensate all affected users fairly.

We also intend to provide additional free gifts/bonuses to affected users as a gesture of appreciation for their patience and understanding.

We sincerely apologize once again for the inconvenience. This situation was caused by circumstances outside of our direct control, and we are doing our best to resolve it as quickly and fairly as possible.

Thank you for your patience and understanding.