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Missing funds sent to wrong address


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By lexa D.
4 weeks ago
I am filing this complaint because I believe Klyroll Casino is attempting to handle my withdrawal in the same problematic manner described in the existing AskGamblers complaint regarding Klyroll.

I have evidence showing what has happened in my case, including docume­nta­tio­n/s­cre­enshots that demonstrate the issue with my withdrawal and the address/details to which Klyroll claims the funds were sent.

I am concerned that Klyroll may be attempting to claim that my withdrawal has been completed or sent when the payment was actually directed to an invalid or incorrect address.

I have proof supporting my complaint and can provide the relevant screenshots, transaction information, correspondence with Klyroll, and other evidence to AskGamblers upon request.

I am asking AskGamblers to investigate this matter urgently and to review the evidence carefully. I would also like Klyroll Casino to provide clear and verifiable proof of:

1. The exact date and time the withdrawal was processed.
2. The exact destination/address used for the payment.
3. The transaction ID/hash or other independent payment reference.
4. Proof that the funds were actually delivered to the correct destination.
5. An explanation for any discrepancy between the withdrawal information shown to me and the destination used by the casino.

I have contacted Klyroll regarding this issue, but no answer.

I am prepared to provide all available evidence to demonstrate what happened. I ask AskGamblers to investigate whether Klyroll has handled my withdrawal correctly and whether the funds were genuinely sent to the correct destination.

**I have proof of my claims and can provide it to support this complaint.**

I would appreciate an urgent investigation and a fair resolution.
Disputed Casino Klyroll Casino
Amount €6000

Discussion

User name

Dear Klyroll Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-1
I don't understand how can you say that when its literally impossible to win since one cant withdraw the winnings.
User name
Hello lexlexlexx,

We completely understand your frustration, but that is definitely not what we meant.

Winning and losing are part of normal gameplay, and we do not restrict anyone from winning. The ongoing investigation with our provider is strictly technical and relates solely to the processing of your specific withdrawal transaction, not your game results or wins.

Your deposited funds are secure, and as soon as the technical review by the provider is finalized, we will update you immediately with the final resolution.

Thank you for your continued patience and understanding.
User name loyalty-level-1
So you are telling me I am only able lose money on this casino and never win?

Klyroll Casino Complaint Stats

Resolved 0 / 3
Avg. Amount $3,035
Avg. Complaint Duration 15 days
Avg. Response Time 2 days

Klyroll Casino Complaints

See all complaints for this casino
Urgent Investigation Required Withdrawal Sent to Invalid Address
Dear AskGamblers Support Team,

I am submitting a complaint regarding a withdrawal of **694.66 USDT on the TRON network** that was approved by the casino but never arrived in my wallet.

I entered the following wallet address for the withdrawal:

`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av`

The withdrawal was subsequently approved. However, when I checked my account history, I noticed that an additional number **“6”** had been added to the recipient address. The address displayed in the transaction history is:

`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av6`

This is not the address I provided. I have a screenshot taken before the withdrawal was approved showing that the correct address was entered:

`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av`

I did not add or modify the extra number. Furthermore, the altered address is not a valid TRON wallet address, and the funds cannot be successfully sent to it. This can be verified on the TRON blockchain.

The incorrect address appears to have resulted from a technical system error or an internal error by the casino. Since the withdrawal was approved using an invalid address that differs from the address I originally entered, I do not believe I should be held responsible for the missing funds.

I have contacted the casino and requested a full investigation. I am asking AskGamblers to assist me in resolving this matter and to request that the casino provide:

- The withdrawal transaction ID/TXID;
- The exact date and time when the recipient address was added or modified;
- The relevant account activity and system logs;
- A clear explanation of how the extra number **“6”** was added to the address; and
- A refund or recovery of the full amount of **694.66 USDT**.

I have attached a screenshot proving that the correct wallet address was entered before the withdrawal was approved. I kindly request that this case be escalated to the casino’s technical and compliance departments and that the casino be required to investigate the matter fully.

Thank you for your assistance. I hope this issue can be resolved promptly and fairly.
Status unsolved Unresolved
$695