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Klyroll Casino sent my withdrawal of 1585 USDT to an invalid address and ignored support requests


3 weeks ago
Hello AskGamblers Team
I’m opening this complaint because I’m completely out of options and the casino support is just ghosting me.
I recently won 1,585 USDT at Klyroll Casino and requested a withdrawal. I clearly specified my destination wallet address as:TDr­upT­6SQ­9SA­bUe­Qkd­VhL­HZN­t9F­BzQwUxB
However, the casino somehow messed up the transaction and sent the funds to this address instea­d:T­Dru­pT6­SQ9­SAb­UeQ­kdV­hLH­ZNt­9FB­zQwUxB6
They basically added a random "6" at the very end of the string, making it an invalid, non-existent address. Because of their mistake, my funds are just floating in limbo.
I’ve tried contacting their support team multiple times to get this sorted out, but they are completely ignoring my messages and refusing to answer.
I am attaching all the necessary screenshots to this complaint as proof, including my actual withdrawal request, the incorrect transaction details from their end. Also their live chat feature doesn't even work now.
I just want Klyroll to acknowledge their error and credit the 1,585 USDT back to my account or send it to my correct address. Hope you guys can help me get through to them. Thanks!
Disputed Casino Klyroll Casino
Amount $1585

Discussion

94 hours left for Klyroll Casino to respond.
User name loyalty-level-1
Well situation did not change for me, i still did not get any news regarding wrong withdrawal, support chat still not working
User name

Dear Klyroll Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Thanks in advance for your cooperation.

User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

User name
Dear AskGamblers Team,

Thank you for following up.

We would like to provide a brief update: the investigation with the provider and their technical department regarding the affected withdrawals is still ongoing. As this is a broader technical incident, it requires a thorough review on their end.

Additionally, regarding the deposited funds, we confirm that the return of the credited/deposited amounts will be processed and returned to the user's account accordingly.

We are in daily contact with the provider to speed up the process and will share the final updates as soon as the investigation is officially concluded.

We kindly ask you to grant us a little more time while we work towards a resolution. Thank you for your patience and understanding.

Klyroll Casino Complaint Stats

Resolved 0 / 2
Avg. Amount $3,760
Avg. Complaint Duration 15 days
Avg. Response Time 2 days

Klyroll Casino Complaints

See all complaints for this casino
Missing funds sent to wrong address
I am filing this complaint because I believe Klyroll Casino is attempting to handle my withdrawal in the same problematic manner described in the existing AskGamblers complaint regarding Klyroll.

I have evidence showing what has happened in my case, including documentation/screenshots that demonstrate the issue with my withdrawal and the address/details to which Klyroll claims the funds were sent.

I am concerned that Klyroll may be attempting to claim that my withdrawal has been completed or sent when the payment was actually directed to an invalid or incorrect address.

I have proof supporting my complaint and can provide the relevant screenshots, transaction information, correspondence with Klyroll, and other evidence to AskGamblers upon request.

I am asking AskGamblers to investigate this matter urgently and to review the evidence carefully. I would also like Klyroll Casino to provide clear and verifiable proof of:

1. The exact date and time the withdrawal was processed.
2. The exact destination/address used for the payment.
3. The transaction ID/hash or other independent payment reference.
4. Proof that the funds were actually delivered to the correct destination.
5. An explanation for any discrepancy between the withdrawal information shown to me and the destination used by the casino.

I have contacted Klyroll regarding this issue, but no answer.

I am prepared to provide all available evidence to demonstrate what happened. I ask AskGamblers to investigate whether Klyroll has handled my withdrawal correctly and whether the funds were genuinely sent to the correct destination.

**I have proof of my claims and can provide it to support this complaint.**

I would appreciate an urgent investigation and a fair resolution.
Status unsolved Unresolved
€6,000
Urgent Investigation Required Withdrawal Sent to Invalid Address
Dear AskGamblers Support Team,

I am submitting a complaint regarding a withdrawal of **694.66 USDT on the TRON network** that was approved by the casino but never arrived in my wallet.

I entered the following wallet address for the withdrawal:

`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av`

The withdrawal was subsequently approved. However, when I checked my account history, I noticed that an additional number **“6”** had been added to the recipient address. The address displayed in the transaction history is:

`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av6`

This is not the address I provided. I have a screenshot taken before the withdrawal was approved showing that the correct address was entered:

`TQcBP9G7FLJWCnifKbuyTrE5rdagA6q6av`

I did not add or modify the extra number. Furthermore, the altered address is not a valid TRON wallet address, and the funds cannot be successfully sent to it. This can be verified on the TRON blockchain.

The incorrect address appears to have resulted from a technical system error or an internal error by the casino. Since the withdrawal was approved using an invalid address that differs from the address I originally entered, I do not believe I should be held responsible for the missing funds.

I have contacted the casino and requested a full investigation. I am asking AskGamblers to assist me in resolving this matter and to request that the casino provide:

- The withdrawal transaction ID/TXID;
- The exact date and time when the recipient address was added or modified;
- The relevant account activity and system logs;
- A clear explanation of how the extra number **“6”** was added to the address; and
- A refund or recovery of the full amount of **694.66 USDT**.

I have attached a screenshot proving that the correct wallet address was entered before the withdrawal was approved. I kindly request that this case be escalated to the casino’s technical and compliance departments and that the casino be required to investigate the matter fully.

Thank you for your assistance. I hope this issue can be resolved promptly and fairly.
Status unsolved Unresolved
$695