What's new


What's new

JeetCity Casino- Technical issue, refund up to my limit

RESOLVED

Complaint Info

Disputed casino

JeetCity Casino

Reason

Missing Funds

Amount

₹ 86100

Posted on March 7, 2023

I registered on jeetcity casino my balance was 86100inr and I set loss limit 7300inr for 24hrs. I played and reached 7300inr limit. If I place bets more than 7300inr it should reject my bet instead it accepts bets until my balance gets zero. They told me via chat it is a technical error so I requested them to get a refund of my balance up to my loss limit. They didn't take any action. I have the right to take refund because I set loss limit I shouldn't lose more than my limit. The error is from jeetcity casino. I request you to resolve my issue and make them get refund up to my limit. Thanks

AskGamblers
Posted on March 7, 2023

Dear @Rajeshonline1,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on March 7, 2023

I set loss limit on 28 feb 2023 7300inr per day it refreshes on 1st March 2023. I lost my balance at the time of active loss limit. I have 2screenshot that prove I lost my balance in loss limit. In 1st screenshot shows I have active loss limit on 1st mar and again in 2nd screenshot shows my last bet is on 12:08 50000inr during loss limit. That confirms their active loss limit doesn't work there is a technical issue. Please be noted that. In active loss limit I have pending disabled loss limit on 13:58 in 1st screenshot and disabled after the issue happened and again chat agent set loss limit of 7300inr on 1st March that is irrelevant of issue finally they concluded my issue that there is no bets during loss limit and bets putted on before loss limit. They didn't handle my issue properly. I request please note the above incidents while your support team contact with jeetcity. I share the screenshot of my active loss limit and loses my bets during loss limits and jeetcity mail please resolve this issue with jeetcity casino. Thanks

AskGamblers
Posted on March 10, 2023

Dear JeetCity Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on May 2, 2023

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.