Complaint #13 JeetCity Casino

Jeetcity casino refusing my deposit and wager limits requests

By Riku K.

10 months ago

I tried many times to set wager/deposit and to close my account for weeks via live chat/emails, but all my requests were refused.

As a problem gambler I have never had this trouble before.

I was always told that they can not do anything “because my vip manager is offline” and it would take up to weeks to get replies.

I finally got my account closed and sent them a complaint, but no reply at all again.

Disputed Casino JeetCity Casino

Reason RG tools related

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

We are happy that an agreement has been reached and we would like to thank both parties involved in this case for their cooperation.

Redarmy

• Finland • 4 reviews

10 months ago

Hi,

Thanks for the reply. This complaint is not about withdrawal times. It states and your site that deposit/wager limits can be set up via live chat. The live chat operator then says “for security reasons it has to be done via email” what are the security reasons? This is just a tactic to delay the proces? Then it took 5 days to get a reply for this deposit limit request, because “my vip manager is offline”. Is this in accordance to your responsible gaming guidelines?

JeetCity Casino

• Representative

10 months ago

Dear Redarmy,

Thank you for your detailed feedback.

We take responsible gaming and player satisfaction very seriously, and we are sorry that your experience did not meet your expectations.

We have carefully reviewed your entire communication history with our team. While we acknowledge there were delays in processing your account closure request due to the absence of your dedicated VIP manager, it's important to note that all your requests were passed to the responsible person and addressed upon their return. Your account has since been permanently closed as per your request.

We must emphasise that our Payments Team always strives to process withdrawal requests within our stated timeframe of up to 48 hours, . This timeframe may be affected by weekends and bank holidays. Your withdrawal was handled within the expected timeframe.
Furthermore, your account activity during the time in question shows continued voluntary gameplay and multiple bonus requests. On several occasions, after expressing interest in limits or closure, you accepted and used bonus funds, indicating a desire to continue playing rather than a firm intent to self-exclude due to gambling harm.

As such, we must clarify that we do not find grounds for a refund of deposits made during this period. There was no technical malfunction or breach of terms from the casino’s side, and your gameplay was conducted under fair conditions.
We appreciate your feedback and will use this case to improve how we respond to urgent player requests when dedicated managers are unavailable. However, we must firmly state that all actions taken were in accordance with our policies, and no compensation or refund is warranted in this case.

We wish you all the best going forward.

Best Regards,
Jeetcity Team

Redarmy

• Finland • 4 reviews

10 months ago

Hi, thank you for finally replying. The “your manager is offline” line was used several times. I want my deposits returned from 03.06 (the day I tried to set up limits via live chat & email) up to the date of my successful account clousure

JeetCity Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $993

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

JeetCity Casino Complaints

See all complaints for this casino

Asked to permanently self exclude and told to think about it

I am writing to raise a formal complaint regarding how my request to close my account due to gambling harm was handled.

On March 30th, I clearly stated:
“I would like to permanently close my account” and followed this by confirming “I am spending too much money so need to stop gambling.”

This was an explicit request to stop gambling due to loss of control. Under responsible gambling obligations, this should have resulted in immediate account closure or self-exclusion, or at the very least clear and direct action being taken to prevent further gambling.

Instead, I received responses encouraging me to “take my time” and suggesting there was “no rush to make any decisions,” with no action taken to restrict my account. At no point was my account closed or meaningfully limited following my request.

As a result, I was able to continue gambling and incurred further losses after I had clearly expressed that I was experiencing harm and wished to stop.

Resolved

$850

JeetCIty Casino - Impossible verification requested

I verified my account 3 days ago and received a payout. I played again today using Apple Pay as well as payment directly from my account. I requested to withdraw my winnings and it was rejected with instructions to verify my last deposit, which was Apple Pay. I was able to send screenshots showing the payment came out of my Apple Pay and my credit card and the information they want is impossible to provide. They need my full name, the date, and time of the deposit on my banking app. My credit card app doesn’t not show this information (for example, it doesn’t show my full name) but I was able to send screenshots showing the payment came from my card.

Resolved

$500

Jeet Ciy Casino not responding to self exclusion request

Hello,

This is my 2nd time issuing a complaint for the same issue. The first time I got email from Ask Gamblers saying my complaint is not justified, which I find really confusing. Why would I make a complaint about a casino not self-excluding me if it was not true? Just to waste my and your time?

Again, I would like to point out that I have sent multiple emails to VIP email of Jeet City Casino but they just ignore the request while they respond to other emails regarding bonuses, withdrawals, etc. This time I am attaching also screen shot of my request for self exclusion send in December. Attached also screen shot of my account and screenshot of play history where you will see that I still played yesterday, hence it is obvious that my account is not self-excluded.

Please do the needful so that Jeet City will self-exclude me.

In the complaints section under Jeet City casino I see I am not the only one who had and issue with Self Exclusion. Ask Gamblers should not give good rating to casinos that do not follow their own "Responsible gaming" T&C'c.

Regards,

< first name removed >

Resolved

I want account closed please

Absolutely no responsible gaming here

I emailed them a bet and over even cc’d ask gamblers.

All they do is delay and offer free money.

I am trying to quit gaming. I want this account closed. Please tell them to close it. Please. Look at all reviews online. Everyone is complaining.

They don’t care about mentally ill people who can’t stop gaming.

I want the account permanently closed asap.

Resolved

Request from casino to be unable to play until payment has been processed

Dear Askgambles.

After making a deposit to JeetCity I manage to get a super fast withdrawal of 600€.

Same day I deposited and managed in a couple of days to get a balance of 5000€.

I requested a withdrawal but I had to go through verification in which I complied to every request.

But because I was canceling all the time my withdrawal to play, I send an email to the casino to block me from playing until the account is verified and the payment of 5000€ was made.

So the casino asked me a last document and inside the email was confirmed that I may not play until the verification process was completed.

As shown to me the emails with the times sent, I was still able to log in, cancel and still play during the confirmation of the casino that I may not play.

So I cancel the withdrawal, still being able to play.

After my balance went to 3000€ I sent another email to the casino to block me from playing but still nothing.

After the request of withdrawal of the 3000€ my withdrawal was constantly rejected “provider payment issue” while the first withdrawal was super smooth.

I requested that JeetCasino refund me the 5000€ that I lost while I should be on exclusion until the the verification process was completed and my payment was processed.

Thank you in advance

Resolved

€5,000

JeetCity Casino- Technical issue, refund up to my limit

I registered on jeetcity casino my balance was 86100inr and I set loss limit 7300inr for 24hrs. I played and reached 7300inr limit. If I place bets more than 7300inr it should reject my bet instead it accepts bets until my balance gets zero. They told me via chat it is a technical error so I requested them to get a refund of my balance up to my loss limit. They didn't take any action. I have the right to take refund because I set loss limit I shouldn't lose more than my limit. The error is from jeetcity casino. I request you to resolve my issue and make them get refund up to my limit. Thanks

Resolved

₹86,100

Deposit of 20,000 INR still not credited to my account after 3 days

Good Day

I deposit in jeetcity casino but now 3 days later it's not yet credited. I deposit by Indian payment method phone pe. The casino provides Indian payment methods but this chat agent wasn't really aware with Indian payment methods.

I am now waiting for 3 days my money to be credited. Plz help me to get my money.

Resolved

₹20,000