Complaint #20
Jackpotter Casino
Unable to verify
4 days ago
I registered using the promo code WELCOMEASKGAMBLERS. I have already completed the full verification process and made a deposit in order to qualify for the bonus.
However, after I won some money from the games I played, I started experiencing withdrawal issues with my account. The withdrawal amounts are shown in the attached screenshot, and none of my withdrawals have been successfully processed. My latest withdrawal was rejected, and I was asked to complete additional verification, including a short video recording of myself and a recording of the wallet transaction I made on Jackpotter.com.
For reference, I have also attached screenshots of my Gmail communication with your support team.
What I find particularly unreasonable is that I was asked to provide a wallet transaction showing my personal name, even though I used Bitget Wallet, not Bitget Exchange. Bitget Wallet does not identify transactions using the user's personal name or personal identification details in the way an exchange account does. Therefore, it is impossible for me to provide the type of proof you are requesting.
I have already completed full verification up to Level 3, yet I am still being asked to complete additional verification that is extremely difficult and inconvenient.
I kindly ask you to review my case properly and provide a reasonable alternative for verifying ownership of the wallet and transaction. I have already provided all the verification information that is actually available to me.
However, after I won some money from the games I played, I started experiencing withdrawal issues with my account. The withdrawal amounts are shown in the attached screenshot, and none of my withdrawals have been successfully processed. My latest withdrawal was rejected, and I was asked to complete additional verification, including a short video recording of myself and a recording of the wallet transaction I made on Jackpotter.com.
For reference, I have also attached screenshots of my Gmail communication with your support team.
What I find particularly unreasonable is that I was asked to provide a wallet transaction showing my personal name, even though I used Bitget Wallet, not Bitget Exchange. Bitget Wallet does not identify transactions using the user's personal name or personal identification details in the way an exchange account does. Therefore, it is impossible for me to provide the type of proof you are requesting.
I have already completed full verification up to Level 3, yet I am still being asked to complete additional verification that is extremely difficult and inconvenient.
I kindly ask you to review my case properly and provide a reasonable alternative for verifying ownership of the wallet and transaction. I have already provided all the verification information that is actually available to me.
Screenshot
