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77 Jackpot Casino - Impossible to contact casino for updating account and withdraw

RESOLVED
buddyrich40 Netherlands
Posted on August 11, 2017.

still since 26 july trying to make contact with 77jackpot without any succes. have sent all the needed documents for 5 times now via their casino-website and still it is impossible to make a withdraw on my account. no reply, no answer, no information, no service, nothing at all.
also very strange that they talk about 24/7 contact and never possible to make contact, only by form on the website; no email address, no tel.nr. and it seems to be no people for the support department

AskGamblers
Posted on August 11, 2017.

Dear @buddyrich40,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on August 13, 2017.

Hello Ben,

Your account is now fully verified. Due to a technical issue your account was not marked in our system as verified.

We apologize for any inconveniences should you have any issue you can contact me directly at vip [at] 77jackpot.com ill be more than happy to assist.

AskGamblers
Posted on August 14, 2017.

Dear @buddyrich40,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

buddyrich40 Netherlands
Posted on August 15, 2017.

as informed bij 77jackpot the account is verified and just some hours after that information, i have put in the withdraw again. till now the amount did not added on my bankaccount

buddyrich40 Netherlands
Posted on August 18, 2017.

Yesterday the made withdraw came on my bankaccount, so the case can be closed now !! happy :-)

AskGamblers
Posted on August 18, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

77 Jackpot Casino complaints

  • 7 of 11 resolved
  • 2 days avg response
  • 4 days avg complaint life
  • 497 USD avg amount

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