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77 Jackpot Casino - Refusing to help me with a software glitch

RESOLVED
Complaint Info
Disputed casino 77 Jackpot Casino
Reason Software glitch
Amount € 40
Posted on January 18, 2016

I made a new account, I shared there promotion on facebook and received 10E. Untill here al good. I entered on book of ra game, i played the game and win free spins. All the money that i win on freespins at leas 40E, never get on my account. Ok i said that is a software problem... And i tried to get intauch with them. There are 2 weeks and i didn t receive a reply until sendinding them a lots of emails and contact on their page...

Posted on January 20, 2016

Hi alcapone1984

We are checking your complain and will update you in the next days.
If you have a preent screen or something that can help us it will speed things up.

Jim

Posted on January 20, 2016

This is what i have, i saw there something like withdraw??? Never done that because the earnings never got to my account.

Posted on January 21, 2016

Hi alcapone1984

Thanks for the info we are checking it and will update you soon

AskGamblers
Posted on January 25, 2016

Dear @alcapone1984,

Any update regarding your complaint? Thank you.

Posted on January 25, 2016

Hello AskGamblers,

No nothing at all. I am still waiting. From 06.01 still waiting for a surprise :). Thanks for asking.

Posted on January 25, 2016

Hi alcapone1984

Our IT are checking your issue and give you an answer later on today

Posted on January 25, 2016

Dear bucur

Our team have chack your issue and we think there might be a connection error on your end.
We have added the 40 EURO to your account and you can play now

AskGamblers
Posted on January 25, 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

77 Jackpot Casino Complaints

  • 7 of 12 resolved
  • 2 days avg response
  • 4 days avg complaint life
  • 528 USD avg amount

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