Breaching their own self exclusion policy

Hi, I have recently won 1000€ and have been trying to withdraw for over one month. I played 7.3.18 100€ + bonus. 9.3.18 my documents was verified and i made a withdraw. 18.3.18 withdraw was accepted. And then nothing happened. I chat few times and was told "no worries, your money is coming, it takes time", 13.4.18 was latest chat and i got email address [email protected]. I sent email 13.4.18 to ask the situation and got an answer 13.3.18: "double-check your bank details". I sent 13.4.18 few focusing of my bank (address number and branch number). I got an answer 13.4.18 that my issue is forwarded to the relevant department and it will be checked soon. 17.4.18 I sent an email and asked the situation, no answer. 22.4.18 I sent an other email about the situation, no answer. Is there anything to do about my issue?

I'm from Germany and my schooling is 30 years back. Please understand if the grammar is not so good. However, I have made a great effort that the text contains no errors that reflect the facts wrong. On January 14, 2018, I played "77 Jackpot" via my iPad in the online casino. At 04:42 (according to the last entry in the game log) I won free games at the game "Eye of Horus" with a bet of 1.00 EUR. These were really promising. In almost every free game appeared "Horus", sometimes several times, and I was in no time in the highest game category arrived. For a bet of 1.00 EUR, the player wins 50.00 EUR for a complete series and when "Horus" appears you get more free spins. Since the symbols can appear multiple times on each reel, multiple wins can be made. Surely you never know how much you will win. After a few free spins, you realize, however, when free spins really bring good profit. These free spins were definitely one of them. Suddenly the game was closed. I think at this time I have already won between 80.00 and 90.00 EUR and there were still 8 or 9 free spins left. But I want to emphasize that I do not remember exactly. Since I was also very scared at first, I cannot remember if only the game, the website or the browser (Safari) was closed. All I remember is that I had to re-register on the website of "77 Jackpot". I knew that it was not really a problem. Since I have a lot of games when I'm on the road, I have often had crashes in other casinos. For all other casinos, you play exactly where you want to go if you select the game after logging in again. There are also casinos where there is an additional menu item "unfinished games". After registering at "77 Jackpot" I realized that everything was gone. I could not finish the free spins and the win was not credited until then. After a day or two, I explained my problem through the chat. The employee has written to me that customer service will take care of it. Unfortunately I do not have the chat protocol. After another four or five days, I contacted the chat again. I asked the co-worker to give me the game back so I could continue my free spins. As I can remember, the co-worker wrote to me that I should be patient for a moment, because he needs to talk to customer service. Then he asked me a strange question that I cannot remember. All I know is that I answered, "I do not understand your question!". Chat staff wrote that customer service will take care of it. Unfortunately I do not have the chat protocol. On January 24, 2018, I once again explained everything through the chat and told the employee that I am very disappointed that no one has contacted me yet. I once again asked the co-worker to give me the game so I could continue my free spins. I got the answer, I should explain everything again in an e-mail. Chat protocol is available. On 24.01.2018 I sent an e-mail to [email protected] and explained everything once again. I've asked the casino again to give me the game so I can finish the free spins. E-Mail is available. On 01/30/2018 I sent an e-mail to [email protected] and wrote that I am very surprised that I still have not received a reply. I have asked customer service to answer me about my canceled free spins. E-Mail is available. On 01/30/2018, at 23:49, I received an e-mail from Customer Service with a sentence: "After checking your account, we found no irregularities!" In addition, in the mail was still the recommendation that I empty the browser cache and check the Internet connection. E-Mail is available. No irregularities ??? Customer service can see from the game transaction log that I had free spins and did not finish them. In addition, they see that no profit has been booked on my account. Unfortunately there is a difference to other casinos. For other providers, there is the possibility to select the individual games and get more information about the game. At "77 Jackpot" is only one listing available. It should be mentioned that I sent the first time on 02.02.2018, at 07:09 clock, an email to AskGamblers. On 02.02.2018, at 11:52, I received a 100 € free bonus from the "VIP Manager 77 Jackpot". I've gotten this bonus a long time ago and have nothing to do with my free spins. I reject this bonus because I play only with real money. E-Mail is available. Dear Team of AskGamblers Support, I do not know if it is technically possible. I would be very happy if you could get me to continue and finish the free spins. In any case, I'm very grateful to you for taking care of it. I find the response of the 77 Jackpot Casino absolutely unacceptable. Many Thanks! Best regards Christian Tinzmann

Hi! I sent all the verification documents and they said everything is ok and account verification takes 48 hours. So I have been waiting verification for 4 days now. I have tried to put message in chat and by email but nobody answers. I just want to make a withdraw and continue playing. I have 1000€ in my account. I deposit 50€ and got 100€ bonus. I have wagered all the bonus money and it should be ok. Can you please help me with the verification so I can make a wthdraw and continue playing in the casino.

Hi Askgamblers . I opened an account at 77 Jackpot Casino couple day ago , on 23/09/2017 , I was made 2 deposits ,first deposit is no bonus added and the second deposit , I have a chat with 77 Jackpot Casino operators and they has add $325 bonus for my second deposit and after bonus been added in my acc , I could not play any games for real money ,everytime i login and start to play, all the slots games are loading very slow and they just kicked me out , I try to use different browers to login and it happened again ,I been chat with them about the issue , they promise to checked and fix the problem but they do nothing , i been wait for 3 days , I send them email no respond, try to contact the number on their websites and that number been diconnected .

still since 26 july trying to make contact with 77jackpot without any succes. have sent all the needed documents for 5 times now via their casino-website and still it is impossible to make a withdraw on my account. no reply, no answer, no information, no service, nothing at all. also very strange that they talk about 24/7 contact and never possible to make contact, only by form on the website; no email address, no tel.nr. and it seems to be no people for the support department

Good afternoon Askgamblers,Registered in casino 77 jackpot through the forum latestbonuscasino,The casino gave 5 euros no deposit,I successfully played a wager,And wanted to put on the withdrawal of money.Casino requested documents,I sent all the documents.Now they write that I can not withdraw money without giving a reason.Chat is silent now,My letters are not answered.Help in this situation

i won in 77jackpot casino 600€, send all the documents they want, and i cant make any withdraw, i send emails, no feedback, goes to chat, they gives me welcome and how can i help, but is just talking about withdraw and they (team) leave chat ant let me talking alone, they dont answer to my emails, leaves the chat in the midlle, and already goes 7 days, a simple thing that takes 1 hour in many casinos

I open account on this casino and take nice 200% welcome bonus deposit 25€ and get 50€ bonus. Wager requirement is 35 x bonus --> 1750€. I spin one hour and win nicely and my credit is about 200€, i check my wager requirement and on my account/balance section it show 1543€ left. Thats ok, i think and start spin more, after 1-2 hour unstoppable spins i win some more and my credit raise to 700€. I check my wager requiremet again, suprisely it show totally same 1543€ like 1-2 hours ago. I ask online support chat whats going on and they say it is normal. website dont count it online, its updated after 24H. Never see this before... but its ok. I spin maybe 3-4 hours MORE and wager many thousands of euros more and ending credit 457€ and then finish my play this day. So next evening after 24 hours i check my account/balance again and like i afraid its not updated, still same 1543€ wager requirement. I wait one more night and this morning start to check again... no updated. Then i ask from my "account manager" Jim Carling by email if he can help this problem. Now he answer me 2 times same at i wager only 207€ and i have to wager 1543e more, what is far far away from truth. On website cannot check your game history what tell the true what really happen. Now i ask from him if he can send me my gamehistory somehow but i dont belive they wanna do that. Look like this casino its not play fair at all.

I made a new account, I shared there promotion on facebook and received 10E. Untill here al good. I entered on book of ra game, i played the game and win free spins. All the money that i win on freespins at leas 40E, never get on my account. Ok i said that is a software problem... And i tried to get intauch with them. There are 2 weeks and i didn t receive a reply until sendinding them a lots of emails and contact on their page...