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FortuneJack Casino - Delayed payments, false promises given by customer service

RESOLVED
Complaint Info
Disputed casino FortuneJack Casino
Reason Delayed payment
Amount BTC 11
Posted on January 6, 2017

Hi, I have bin wating now for a respons from fortunejack, but the only thing I get is fals promisses, and in the end no answer at all.

it started 5 days ago (31.12.2016) I playd on one of the slotmachines at fortunejack.com and won.
so I withdraw 7 btc. first I was in good faigth when they told med that becouse of the amount it would take som time since they had to send it to the security department. the day after I deposit som more and Won agin, so I withdraw 4 btc. each time I aproched them they ashure me that this would be taken cair of in a short mather. after som days I demanded to geth to know how long time it is going to take, the answer was with in 24 houers. now it has bin 30 houers and they are not responding to my emails. I have bin gambling big time on many ordinary casinos, and I consider my self a "high roller". I was atract to fortune jack becouse off the good things I hav bin reading about it, but now I start to realise that I maby have bin scamd, no proffesional casino is acting like this. I have stil not got my 11 btc, so what can I do ?

Posted on January 9, 2017

Hello dear @Skilzy

We would like to apologize for the inconvenient delay with your transaction processing.
Due to security reasons your withdrawal was flagged as unusual Transaction and required further review by FortuneJack's security department.

We would like you to confirm that your withdrawal was indeed approved and you have received the funds of both transactions for 7 BTC and 4 BTC on 4th of January.

Please note that FortuneJack reserves the right to put specific Unusual Transactions on hold.
The procedure takes up to 24 hours, but can extend if further consideration is necessary.

On a side-note, your impressive playthrough didn't go unnoticed and our VIP manager has approached you with an offer for future partnership.
Kindly review the VIP offer that was made to you and let us know should you require anything else.

Best regards,
FortuneJack team.

AskGamblers
Posted on January 13, 2017

Dear @skilzy,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

FortuneJack Casino Complaints

  • 53 of 55 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 6,239 USD avg amount

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