Hello, I just won around $2.400,00 at CyberBingo casino which I made a deposit this morning following a EMAIL I received in my inbox from THEM. here i attached a scream shot of the email!
So i went straight to the link and I log in, they asked me for my informations which i though was weird since they send me this send me this email but anyways I did give them my infomation, and after logged on I made a 25$ bitcoin deposit and right after I talk to the live chat suport people regarding this 25 credit i got in my account, so everything was fine!
I kept playing till I win around $2.400,00.
So I am ready to cashout, earlier today I gave ur the suport employee that i was chatting with me my ID cause I couldn’t upload and everything was ok, so when I tried to cashout it came up that I also have a account with BingoSpirit and now we got a issue! Like WHAT????????
First of all they are diferent company name but if they are own by the same owners and people can’t have account on this both diferent casinos so my only question for them is!
WHY CYBERBINGO GOES TO BINGOSPIRIT LIST OF CLIENT’S EMAIL AND SEND THEM A EMAIL WITH A BONUS OFFER?
What is the intentions behind that? If people cant have account on both casino!
The customer suport only denies help and they know that this is wrong and they keep dening to provide a phone number contact or transfer us to a supervisor!
They sent my case to another department and they told me that I will probably only hear from them on monday!
This is so disrespectful