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CyberBingo Casino - Holding my cashout!

REJECTED
Complaint Info
Disputed casino CyberBingo Casino
Reason Declined payment
Amount $ 2400
rafinhajt Massachusetts Message
Posted on August 21, 2017

Hello, I just won around $2.400,00 at CyberBingo casino which I made a deposit this morning following a EMAIL I received in my inbox from THEM. here i attached a scream shot of the email!
So i went straight to the link and I log in, they asked me for my informations which i though was weird since they send me this send me this email but anyways I did give them my infomation, and after logged on I made a 25$ bitcoin deposit and right after I talk to the live chat suport people regarding this 25 credit i got in my account, so everything was fine!
I kept playing till I win around $2.400,00.
So I am ready to cashout, earlier today I gave ur the suport employee that i was chatting with me my ID cause I couldn’t upload and everything was ok, so when I tried to cashout it came up that I also have a account with BingoSpirit and now we got a issue! Like WHAT????????

First of all they are diferent company name but if they are own by the same owners and people can’t have account on this both diferent casinos so my only question for them is!

WHY CYBERBINGO GOES TO BINGOSPIRIT LIST OF CLIENT’S EMAIL AND SEND THEM A EMAIL WITH A BONUS OFFER?
What is the intentions behind that? If people cant have account on both casino!
The customer suport only denies help and they know that this is wrong and they keep dening to provide a phone number contact or transfer us to a supervisor!

They sent my case to another department and they told me that I will probably only hear from them on monday!

This is so disrespectful

Posted on August 22, 2017

Hello Rafael,

Thank you for contacting us.

As you may already be aware, we did investigate the matter and can see from the attachment you provided that the email you received was indeed sent from a different website and not CyberBingo.com.

Please know that all emails sent by CyberBingo WILL ALWAYS indicate that they were sent from CyberBingo in the "From" field.

In regards to your Cash out, We see that you decided to play your balance and therefore consider this matter to have already been resolved.

Thanks for playing with us, don't hesitate to contact us by chat or email if you have more questions.

The CyberBingo Team

AskGamblers
Posted on August 23, 2017

Dear @rafinhajt,

Can you please confirm that you reverse your winnings and played them off? Please be advised that in case you fail to respond within the given time frame we will consider this case as Rejected.

rafinhajt Massachusetts Message
Posted on August 23, 2017

Yes I did, well I thought they were going to close my account so i did spend it all, if I knew that they they were gonna keep my acount and say “yes” i would not done that! But thanks ASKGAMBLERS this website is amazing, i feel safe here!

AskGamblers
Posted on August 23, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Rejected and it is officially closed now.

Thank you all for your cooperation.

AskGamblers
Posted on August 26, 2020

Upon reviewing your complaint AskGamblers Complaints Team reached to the conclusion that your claim is not valid. While we could understand your frustration and disappointment of being left to wait for unreasonably long period of time from the aforementioned casino brand before they review and verify your account, please keep in mind that each and every online casino has the exclusive right to determine and apply its own verification policy and procedures depending on the requirements set within their licensing agreement. Unfortunately, AskGamblers Complaints Team is not able to influence such verification policy in any way. Moreover, it is up to you to refrain from playing until the verification procedure is over and you could request a withdrawal. Once you played and lost your money it means there isn’t a valid subject to claim for and therefore this complaint is being rejected. In case of a disagreement with our decision, we strongly encourage you to seek further assistance from the relevant licensing authority responsible for the operating license of the aforementioned casino brand.

CyberBingo Casino Complaints

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