Delayed payment with excuses

I have played here for years and have always enjoyed playing here, and faithfully deposited over a thousand dollars each month for the last 2 years to maintain vip status.

However, I now have 3 approved payouts over a month now for 740/600/900 from both CyberBingo and sister site Vegas Crest.

I have emailed accounting every 3 days in the last 2 weeks, and it's the same story about problems with the processors. I would just like at least 1 of my payouts to deposit here.

I am starting to question CyberBingo now because on the website, it states payouts with crypto to be within 3 days.

I chose Dodgecoin. They even wanted to confirm my Dodgecoin address a week ago, and I thought it was coming soon. Still nothing.

All 3 payouts are over a month old now.

🙏 thank you

On the 16 august 2025 I requested a payoutof the amount of 3000.00 us. It was approved on the 21 August. I paid for a wire transfer that is supposed to take max 7 business days. I started writing them email on sept 3. At first they said that I will rec it before next wk which I was happy because I ask them for that but after repeating email we r back to the same email. It always the same answer, the processor, delayed payment. They r having problem, bla bla, pymt in the queue, due to be processed soon..... They say they are doing all they can but I am still waiting for them to send it. After all of this I am writing this complaint. Thinking that maybe someone can help me. Including pymt info and emails.

Thank you.

I tried being patient with this casino but every time I reach out and ask about my withdrawal they say that it's taking longer than expected or that they have switched to a new company that manages their payout and there is a weekly limit.

I waited and waited for an update and even reached out a few times and I got the same response.

I was hoping I didn't need to do this but when I deposited money to play everything was all smooth and fast. Now that I want to withdraw some winnings, all of a sudden it takes ages.

Please help

I request a payout in the amount of 2,600.00 in May of 2026 and as of today date 9/24/2024 with sending them several email and receive several email from them stating that they were having problem with the processer and several other player. I keep getting the same stories with out receiving my payout. I have saved all the email from them tell me that i would receive the payout. And i never received. Same old stories on every EMail.

I've been playing on CyberBingo for about 15 years with no problems with payouts.

Last October 2023 I won $1815 and my withdrawal was approved in 48 hours.

Every week I email accounting to check on the payout and they keep saying there's a problem with their payment processor. Same story every time, and they will put a rush on it. They said if my bank accepted international wires it would be quicker. I confirmed and sent wire info and nothing. Then they said if I could accept bitcoin they could pay in 2 days. I sent Bitcoin info and still nothing.

I message them once a week, same story every week, but nothing. Can anyone help?

P.S

I have all of my emails and replies if needed.

I played for weeks and won. I decided to cash out $3000 on Sept 13. It was approved days later. Well it’s now November 13 and I still don’t have my money.

I have chatted with them with no results. So I began sending email every couple of weeks. Each response is an apology for the delay and a new excuse each time.

Processor issues or questions they had to answer from my bank or from their processor.

I feel like they are just yanking my chain until I give up.

CyberBingo’s withdrawal options for their site state that it takes two business days to process a withdrawal when requested funds are to be wired to a bank account.

I made a request for a withdrawal on 9-13-2023 it is now 9-25-2023.

I have contacted the website customer service department multiple times, the first response stated a delay due to “unforeseen circumstances” and the following response “technical difficulties” was given as a response to the delayed processing of my withdrawal.

I have asked if there was a timeline for fixing these issues and no response was given. I would like my payment to be processed and sent now.