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Hippodrome Online Casino - Bad at Withdrawals

REJECTED
Complaint Info
Disputed casino Hippodrome Online Casino
Reason Delayed payment
Posted on May 16, 2014

I deposited 20 i was given a sign up bonus without opting in i spun the roulette 3 times and won 2500 uk sterling, i tried to withdraw. I was told i had to wager 999 before i could withdraw, so i lost 1100 on roulette tried to withdraw and they told me i had only wagered 150 and had to wager another 850 to withdraw, they told me roulette only counts as 8 percent and to play slots as they count 100 percent towards wagering. So i did i managed to spin 1 pound 850 times plus,and luckily got back up to 2300, so i withdrew. I was sent a message saying i needing id, driving license, a bank statement and another form of id(screen shots). i sent 20 pics to make sure they couldnt mess me around as i had the same prob with (WINNER CASINO). All other english bokmakers wh ladbrokes paddy power bet 365 jennings bet and bet fred all pay with no issues. I was asked to send pics again, so i did call them sent pics re confirmed, then i had to wait 48 hours to process docs then review payment, so i waited 36 hours int this i called to make sure docs were reviewed. They told me they were insufficient so i re sent the next day. They told me i had used a sign up bonus(THERE IS NO OPTION TO OPT OUT YOU HAVE TO TAKE THE BONUS TO SIGN UP) and told me i can only withdraw 6 times the original deposit value. And the other funds will be fore fitted, so i just decided to do a one big spin to piss them off and win more money and ended up losing. The reverse withdrawal 48 hour gap means each time you log in to speek to them you can lose or have a chance of loosing your money

(A GAMBLERS MENTALITY)

It's like hanging coke from a string and telling an addict to watch it till they get back or a beer for a alcoholic or heroin etc. Be aware of these people. Oh and plus, you have 2 more deposit bonuses 2nd and 3rd and you have to do the wagering all over again. Stay clear of hippodrome. There call center is in south africa and there bank is in Malta. Apparantly no connection to hipperdrome london and apparently part of the bet way group. Be careful why would you risk loosing if you cant even smoothly withdraw your cash. Easy to take your cash of card but dnt like to put it back or make you fight 2 weeks for petty cash.

AskGamblers
Posted on August 19, 2020

Dear @polini,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Hippodrome Online Casino Complaints

  • 9 of 9 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 4,948 USD avg amount

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