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FortuneJack Casino - Troubles getting 3.4 XMR withdrawal

RESOLVED
Complaint Info
Disputed casino FortuneJack Casino
Reason Declined payment
Amount MRO 3.4
Posted on May 18, 2018

Let me start off by saying I have always been an avid fan of fortune jack. I love playing there and have never had an issue until about a month+ ago. I think it could be a misunderstanding or something else but let me preface by saying; the time I was asking for the xmr to withdrawal from FJ was around the 6th/7th of April. As many of you realize this was during the hard fork period, but none the less my withdrawal was approved by their team.

I have never had a problem withdrawling from FJ, so I did like I normally do and set it to withdrawal to my localmonero.co account. I do this so I can keep some of my winnings then go back and play. Anyhow to make a very very long and arduous 6 weeks condensed with back and forth
between both teams here we go into a short summary

1. Withdrew and was approved from FJ for 3.4+ XMR to my localmonero.co wallet
2. Monero never reached my localmonero account
3. Contacted local monero support

This was localmonero response

"
Looks like they have sent you the funds from their non-upgraded wallet. Funds sent from outdated wallet software will not register on the blockchain. From the information you gave in your initial message, we can see what the transaction hash is, and we can use that transaction hash to check the block explorer if such a transaction is on the blockchain: https:­//x­mrc­hai­n.n­et/­sea­rch­?va­lue­=ca­d54­825­3d6­e69­23d­ab4­6a7­0d9­37b­509­ec1­330­019­e13­d7c­781­6bf­8fa­096­e756f

As you can see, that transaction is not on the blockchain. You need to tell them to upgrade their wallet software first and only they can they send the funds or credit your account."


4. Contact FJ with what localmonero said. They told me all funds were cleared on their side.
5. Contacted localmonero they told me the same thing as before
6. Contacted FJ again and this time no response to my emails
7. Decided to check for myself using another xmr blockchain explorer and this is what I found

Hash? cad548­253­d6e­692­3da­b46­a70­d93­7b5­09e­c13­300­19e­13d­7c7­816­bf8­fa0­96e756f
Received time (UTC)? 2018-04-07 07:13:09 (a month ago)
First confirmation time (UTC)? not confirmed yet
Fee? 0.000000000000
Sum of outputs 0.000000000000
Size, bytes? 13533
Extra nonce? 014c9e2936f5d49ea1
One-time public
key? 9c4be2­803­cb8­f3f­3b9­db8­cbe­f76­901­054­f9f­085­edd­358­eea­38a­974­a52­0260089
Mixin count? 5
Inputs(2)

Amount(XMR) Image From transaction Mixin count
0.000000000000 fc0325­9f3­7e6­096­5e6­200­3af­72c­bc7­2f6­d1c­f5d­f06­61d­bb3­751­0f1­20d­bbbd555 Untraceable 5
0.000000000000 53cff6­0f5­38d­53e­90c­31b­462­4c2­471­c5c­e66­d46­032­477­e4f­116­6e3­8d4­1d65dbd Untraceable 5
Outputs(2)

Amount(XMR) Image From transaction Mixin count
0.000000000000 fc0325­9f3­7e6­096­5e6­200­3af­72c­bc7­2f6­d1c­f5d­f06­61d­bb3­751­0f1­20d­bbbd555 Untraceable 5
0.000000000000 53cff6­0f5­38d­53e­90c­31b­462­4c2­471­c5c­e66­d46­032­477­e4f­116­6e3­8d4­1d65dbd Untraceable 5



I am no expert on xmr blockchain but it certainly looks like the people from localmonero were right. Also I don't appreciate the fact that FJ has now resorted to ignoring my emails (it seems that way at least) I have saved all correspondence and can provide all emails. I truly think this is a huge misunderstanding and it had to do with the hardfork time period. If I am completely wrong please let me know as well. I just know that I am missing xmr and just want to get what is rightfully mine. No disrespect to FJ as they have been nothing but excellent to me. I am hoping like I said this is all a misunderstanding. Any enlightenment from community members or FJ themselves would be most appreciated. Thank you for taking the time to read this

Posted on May 18, 2018

Hi Dear @BUSHIDOCODE47,

Sadly there was some misunderstanding and mislead causing a delay, however, I can now confirm that you have been refunded on your wallet. Attaching screenshot here, as a private file.

Have a great weekend,
Cheers.

AskGamblers
Posted on May 18, 2018

Dear @bushidocode47,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on May 19, 2018

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

FortuneJack Casino Complaints

  • 53 of 55 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 6,239 USD avg amount

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