Complaint #21 Gslot Casino

Stalling on withdrawals for weeks

By pammey

4 years ago

I signed up Gslot and sent my documents and waited to get an email from them to confirm my verification My number 1 rule is not to play with any online casinos unless verified and an email stating this totally verified So I dep with them won 400 and cahed out no issue got it after 4 days then dep again won on the 13 of April 4000 cashed out it was rejected send a selfie of myself and they approved it Keep in mind I had already cashed out before but still sent them 20 pictures of selfie until they said its approved now 22 days later I still have yet to see my withdrawal when I look into my account its showing there under pending has not been processed just been sitting there since the 13 of April I have been given the run around the first shcat conversations I trusted that when they said it was being processed i really believed them but that went on for 22 days Please please help me I booked a vacation for my grandsons birthday His father died I really never imagined I would have to cancel it he was so happy he is only 9 years old and now he is s sad that we cannot go I really never thought after 22 days I would not see the winnings. I am not a new player of online casinos no have played with ruby fortune for 13 years and Uk with never issues of withdrawals I trusted this Gslot casino I never thought this would happen did everything right by not dep until I got an email telling me that I as verified but even though I am and they say yes still my winning shave not been given I could see them pending have not been touched from April 13 2022 today is april 28 2022.

Disputed Casino Gslot Casino

Reason Delayed payment

Amount €4000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

pammey

3 years ago

Dear ask gambler Thankyou for being so kind and working with me to resolve the issue I did receive the money 4000 but that being said I am puzzled why they led everyone to believe they were investigating something I did which is very untrue would have like to trust them and continue playing with them as I cannot see them pulling this to me again but really do not think I can trust them as the secret of letting me k ow nothing has left a bad taste I again want to think you personally for your hard work to get me my funds thanks

AskGamblers

• Support Team

3 years ago

Dear @pammey,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Gslot Casino

• Representative

3 years ago

Hello PAMMEY,

We would like to share some good news with you.

Your withdrawal request has already been approved at 14:50 UTC June 06, 2022. Actually, the funds were transferred to your bank account by our financial department 9 days ago.

Dear Askgamblers team, we hope that we have described this situation in all details and this complaint can be marked as resolved because the player already received her funds.

In case any additional information is needed, we will be glad to assist!

Sincerely,
Gslot Casino team

Gslot Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $5,903

Avg. Complaint Duration 16 days

Avg. Response Time 2 days

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Payments delayed over 10 days

Gslot is delaying my payment for 10 days already. It is starting to get annoying. Normally it takes ~24 hours to get a confirmation. Now that i have won a bigger amount they did not confirm my payment for 10 day already. Chat is not helping at all. All they tell me is first come first serve. I'm getting tired of asking the chat.

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Don't get my deposit

On Friday, November 21st, I made a deposit via EcoPayz of 30 euros with the bonus code DRAGON100.
My account was not credited with the money. Ecopayz contacted N1 Ltd. and had N1 Ltd. assured that the money had been credited to my player account. Unfortunately it's a lie as my deposit is still in "pending" mode and nothing has changed since then. A week has already passed and I am still waiting for my money. The support from GSlot is terrible and cannot provide any information.

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€30