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Gslot Casino - Don't get my deposit

RESOLVED
Complaint Info
Disputed casino Gslot Casino
Reason Amount not credited
Amount € 30
Posted on November 26, 2020

On Friday, November 21st, I made a deposit via EcoPayz of 30 euros with the bonus code DRAGON100.
My account was not credited with the money. Ecopayz contacted N1 Ltd. and had N1 Ltd. assured that the money had been credited to my player account. Unfortunately it's a lie as my deposit is still in "pending" mode and nothing has changed since then. A week has already passed and I am still waiting for my money. The support from GSlot is terrible and cannot provide any information.

Posted on November 26, 2020

Dear MASKENTIER2 and Askgamblers Team,

We are really sorry for the inconveniences caused! However, there were some technical delays with the deposits via EcoPayz. Do not worry, we are doing our best to make the deposits immediate and solve the issues.

We are happy to inform the player, that his deposit of 30 EUR was successfully credited to his gaming account - November 26, 2020 10:27. Regarding the bonus(DRAGO50), it is not available anymore, as it was valid only 2 days. Although, we contacted MASKENTIER2 via email and offered 3 different alternatives, he just needs to answer, choose one and enjoy it:).

We are really thankful for your cooperation and understanding!

Taking into account, that the player's deposit is successful and the bonus alternatives are offered - we consider the complaint to be resolved.

Kind regards,
Gslot Casino team

AskGamblers
Posted on November 26, 2020

Dear @maskentier2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Gslot Casino Complaints

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