Complaint #14 Gslot Casino

Payments delayed over 10 days

By jelle28102

4 years ago

Gslot is delaying my payment for 10 days already. It is starting to get annoying. Normally it takes ~24 hours to get a confirmation. Now that i have won a bigger amount they did not confirm my payment for 10 day already. Chat is not helping at all. All they tell me is first come first serve. I'm getting tired of asking the chat.

Disputed Casino Gslot Casino

Reason Delayed payment

Amount €11500

Discussion

AskGamblers

• Support Team

4 years ago

Dear @jelle28102,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Gslot Casino

• Representative

4 years ago

Dear JELLE28102,

We are trying to make everything possible to leave only positive and unique emotions in our clients. We appreciate your time and cooperation.

Please bear in mind that all next withdrawal will be proceeded according to our Withdrawal policy:
"The maximum withdrawal amount processed to a player is USD 5,000 / EUR 5,000 / CAD 7,500 / NOK 50,000 / PLN 20,000 / NZD 7,500 / ZAR 75,000 / JPY 600,000 per day, USD 10,000 / EUR 10,000 / CAD 15,000 / NOK 100,000 / PLN 40,000 / NZD 15,000 / ZAR 150,000 / JPY 1,200,000 per week and USD 30,000 / EUR 30,000 / CAD 45,000 / NOK 300,000 / PLN 120,000 / NZD 45,000 / ZAR 450,000 / JPY 3,600,000 per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion. If you win more than €30,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €30,000 until the full amount is paid out."

More details you can find by the following link - https://www.gslot.com/terms-and-conditions.

In case of any additional questions, feel free to contact our support team - we work 24/7 and will be more than happy to help you.

Thank you for your understanding.

We wish you a good start of the week.

Best regards,
Gslot Casino Team

jelle28102

4 years ago

Dear Gslot team,

I can see that the first withdrawal is confirmed. Thanks for the quick reply. I hope the other withdrawals will be confirmed aswell.
Thanks for the quick help, very professional.

Cheers

Gslot Casino

• Representative

4 years ago

Dear JELLE28102 and Askgamblers Team,

We are sorry for keeping you waiting!

We would like to inform you that your withdrawals were successfully approved. Usually it takes 1-3 banking days to get your banking account. Long process of your withdrawals was caused by some delays on the side of payment system, on which we couldn't influence.

May good luck and fortune always be on your side!

In case of any additional questions, feel free to contact our support team - we work 24/7 and will be more than happy to help you.

Hope for your understanding!

Best regards,
Gslot Casino Team

Gslot Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $5,903

Avg. Complaint Duration 16 days

Avg. Response Time 2 days

Gslot Casino Complaints

See all complaints for this casino

Stalling on withdrawals for weeks

I signed up Gslot and sent my documents and waited to get an email from them to confirm my verification My number 1 rule is not to play with any online casinos unless verified and an email stating this totally verified So I dep with them won 400 and cahed out no issue got it after 4 days then dep again won on the 13 of April 4000 cashed out it was rejected send a selfie of myself and they approved it Keep in mind I had already cashed out before but still sent them 20 pictures of selfie until they said its approved now 22 days later I still have yet to see my withdrawal when I look into my account its showing there under pending has not been processed just been sitting there since the 13 of April I have been given the run around the first shcat conversations I trusted that when they said it was being processed i really believed them but that went on for 22 days Please please help me I booked a vacation for my grandsons birthday His father died I really never imagined I would have to cancel it he was so happy he is only 9 years old and now he is s sad that we cannot go I really never thought after 22 days I would not see the winnings. I am not a new player of online casinos no have played with ruby fortune for 13 years and Uk with never issues of withdrawals I trusted this Gslot casino I never thought this would happen did everything right by not dep until I got an email telling me that I as verified but even though I am and they say yes still my winning shave not been given I could see them pending have not been touched from April 13 2022 today is april 28 2022.

Resolved

€4,000

Don't get my deposit

On Friday, November 21st, I made a deposit via EcoPayz of 30 euros with the bonus code DRAGON100.
My account was not credited with the money. Ecopayz contacted N1 Ltd. and had N1 Ltd. assured that the money had been credited to my player account. Unfortunately it's a lie as my deposit is still in "pending" mode and nothing has changed since then. A week has already passed and I am still waiting for my money. The support from GSlot is terrible and cannot provide any information.

Resolved

€30