Greenplay Casino - Casino kept my money and do not pay me

Hi AskGamblers team,

This player was permanently closed on his accounts for failing SOW checks. We have checked thoroughly and there are no outstanding balances on his account.

Kindest Regards,
the Greenplay Team

This is absolutely incorrect, I past all checks also I made a complaint on 24th October regarding missing my monies while I was playing , as soon as I made the complaint, you decided to close my account, The complaint made on 24th and still after 8 weeks you didn't made any reply to my complaint, Can you please make a final decision as your 8 weeks is over, In case you lie again and saying you haven't received the complain I enclosed only few responds from you just for proof

613.33 is missing from my account and you must return it back to me as soon as possible

Dear Greenplay Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thank you in advance.

Hi KIYANMEHR & AskGamblers team,

As per our license obligations, we are obligated to do SOW checks to understand if players can support their spending.
On the 06.06.2022 we requested EDD documents but player never cooperated with our requests, and was blocked as consequence.

Regards,
the Greenplay Team

This is a Lie and you are liar, you never requested such a thing called EDD, If you did provide me a proof, sent me the copy of email if you requested of me, also, I can not see any reply about my money? if you do not pay my money back I ll take you to the court and I will sue you, This is last warning ever I am giving you next step will be court, £613.33 is due to pay, due to the inconvenience you caused I am requesting exact equal amount for inconvenience too, therefore, You must to pay via bank transfer £1226.66 Immediately

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Greenplay Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.