I gave documents and correct information to the casino grande vegas, but they closed my account with a simple reason.
We are contacting you from Grande Vegas Casino.
After reviewing the documents submitted, your account does not pass the inspection of our internal security.
A decision was made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof review identity, address, copies of credit cards and / or other appropriate documentation when the withdrawal of credit. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock and victory and / or cash-in is made, voided. In the case of fraudulent documentation, your account will be locked and all winnings and / or cash-in will be canceled.
In the event a new account under your name be made, will also be closed.
I then contact customer support for them to contact me by phone, but they refused to call me.
It was the wrong decision, because all the documents I have submitted a valid and clear.
most likely they were just looking for a mistake not to pay me.
proven if they refused to call me by phone.
askgamblers help me to solve this problem.