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Grande Vegas Casino - Wrongfully Denied My Winnings

UNRESOLVED
Complaint Info
Disputed casino Grande Vegas Casino
Reason Bonus terms violation
Amount $ 2500
Posted on July 13, 2020

Im reaching out to you to help me retrieve my winning. I have been playing these online casinos for over 2 years. Therefore im aware of all the loop holes that comes with it. I deposited 40 dollars with a 150% match and free spins. I never went over the 10 bet until I knew the money was mine and once I knew I was able to withdraw i knew I have met all the qualifications and thats when I started betting whatever I chose. This is the second time I have encountered a problem with this casino and its was a hassle to get my money the first time. I have deposited alot of money with this casino and it never been a problem taking my money. Right is right and wrong is wrong Therefore I can't deposit anymore money until this is resolved. Can you look into it for me. Thanks in advance!

AskGamblers
Posted on July 17, 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
Posted on July 21, 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Posted on July 21, 2020

This is the 3rd attempt and still haven't received a response from the casino.

Makinmovez516 Tennessee
Posted on July 24, 2020

This is not the write way about doing business. Furthermore I want play at this casino again

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