Sitewide maintenance scheduled for the October 1st at 11am CET.
Kindly note that the site might not be available during the maintenance.

Ag Awards

Grande Vegas Casino - Taking double deposits

Complaint Info
Disputed casino Grande Vegas Casino
Reason Double charge/Refund
Posted on May 27, 2014

I don't know how this site has a high rating. The slots are super tight and the live chat sucks. see posted.

You are now chatting with 'Tracey'

Tracey: Welcome to our live chat service. How may I help you today?

bt1esws: I tried to do a deposit and it was disapproved so I tried again a couple of minutes later and it was approved. I started to play and all the sudden my balance increased. As it turns out it took both deposits. I only wanted to put $50 in because I never win on this site. Also it only gave me bonus for $50 and not $100. What can be done to fix this problem.

Tracey: Please hold one moment.

Tracey: I am sorry but your playable balance is 0 now, you played your money down.

Tracey: First you deposited $50 then used a 75% deposit bonus and you deposited $50 on the top of it.

Tracey: There is nothing we can do know.

bt1esws: I know I played but I only wanted to deposit 50

Tracey: But you deposited $100 and you played it down.

Tracey: Please be more careful next time.

Tracey: There is nothing we can do.

bt1esws: It said the first deposit was declined thats why I tried again

Tracey: You played your balance to 0.

Tracey: I am sorry about it, but I can not help you in this case.

bt1esws: N ever mind I will post this to ask Gamblers

As you can see they weren't even willing to give the bonus for the $100, But they sure took the $100. I will never play here again and would advise everyone to play elsewhere.

Posted on May 27, 2014

This complaint has been reopened upon Casino's request.

Posted on May 1, 2016

This case has been reopened as per Grande Vegas management request and AskGamblers Complaints Team would like to give one more chance with the hope that both parties will manage to reach to a satisfactory resolution of the issue.

Posted on May 2, 2016

Dear Philip,

Sincere greetings from Grande Vegas. Although this matter was reported sometime ago, we wish to finally resolve this matter.

On March 31, 2013 you made a successful $50 deposit, however, it seems that a few minutes later, another deposit for the same amount was completed. This means you deposited $100 when you reported that you only meant to deposit $50.

We apologize for this oversight and would like to offer a deposit bonus match offer of 100% up to $100 on your next deposit.

Once you respond, we would be happy to credit such a bonus to customer's account.

Kind regards,
Grande Vegas

Posted on May 6, 2016

Dear @esws1,

Are you satisfied with casino's answer, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy