Dear Askgamblers, Several times I sent them emails for requesting to review my account details if they might mistakes to take wrong decision caused my legit winning had been voided. So, today Nerisa from Grande Vegas casino replied me same email which was:
Thank you for contacting Support with your account query.
Your winnings have been denied as per the general terms and conditions; 10. Members are only allowed one active account. Winnings will only be paid to players having ONE account. All winnings will be VOID for players with more than one active account. Grande Vegas allows only ONE account per computer, household, IP address unless permission is granted otherwise by Grande Vegas.
Our records indicate that there are other accounts registered with your computer, which have redeemed the same free offer. Hence your withdrawal request is denied.
Please refer to the link below for the general terms and conditions:
Should you require any further information or assistance, please feel free to contact us anytime via phone, e-mail or chat with us.
Toll Free: 1 866-888-5833 "
I am not agree with them because I never created multiple accounts with Grande Vegas casino but I have another account with their sister casino name "Jackpot Capital Casino" and I also claimed there a no deposit bonus once. So,are they meaning I have multiple accounts with them? One account with Grande Vegas Casino and another one account with Jackpot Capital Casino calls "MULTIPLE ACCOUNTS"? Really?? I had sent all documents several times they requested and I got reply from them which was:
Thank you for contacting Grande Vegas Casino.
We have received your email with documents attached. Your account has been updated and documents approved.
If you have any further questions, please contact us and a Customer Service representative will be happy to assist you.
So, they had sent me above email after checking every steps of security and finally approved my documents and requested for withdraw. Now I like to know how come they are saying I have multiple accounts with them?? I got no answer into forum still now!!! I requesting them to show evidence into AG forum if they have. Please Askgamblers help me to resolve my issue. I still have the hope I will receive my legit winning of $250.