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Wrong currency sent


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By M
6 years ago
Hi, I tried to solve this issue with Goliath Casino via support, but with no solution.
A withdrawal was made of 220 USD.

I received a total of 220 CAD dollars. I received the wrong currency from their team, which is fine as mistakes happen. But, they do not want to solve this issue even though I provided a snap shot of the payment received.

I also received email from their team.

"We thank you for contacting us at Goliathcasino.

When you opened you casino account you selected the currency to be US Dollars. You successfully withdrew 220 USD but when your bank put the funds into your Canadian bank account they converted the 220 USD to Canadian Dollars. "

The have not taken the time to checked the screenshot I provided, as they wrote "canadian bank account". My winnings were to my ewallet, not bank account.

This is a mistake on behalf of your team. They sent the wrong currency.
In the picture provided, you can clearly see they sent out 220 CAD.

It would be nice of you to correct your mistake, please !
Disputed Casino Goliath Casino
Amount $72.71

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Complaint resolved. Thanks.
User name

Dear @firefight11,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

User name
Hi

Your complaint was correct. We have issued a payout on the difference.

Sorry for any problems caused.

/team Goliath

Goliath Casino Complaint Stats

Resolved 4 / 7
Avg. Amount $988
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Goliath Casino Complaints

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