Complaint #9 Godbunny Casino

The casino doesn't want to check my documents

By Faizal F.

10 months ago

Hello Askgamblers I want to submit a complaint against the Godbunny casino. I won about 1500 $ there, it was back in August, and from that moment on, they are still checking my documents. They are not responding to mail, the chat is not working, I do not know how much they will check. I ask you to contact the casino manager so that he can clarify about this situation.

Disputed Casino Godbunny Casino

Reason Verification issues

Amount $1500

Discussion

AskGamblers

• Support Team

10 months ago

Dear Godbunny Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Faizalok

• India

10 months ago

Godbunny
So did you check my latest document? My driving license? Am asking here because there is no other way to receive a feedback from your side because support always offline.

Faizalok

• India

10 months ago

Thanks for your reply, I uploaded the new documents on September 16, and the casino still hasn't checked them. There was no fathers name on my id card, the casino didn't accept it, and I provided them my driving license, where there is all the information identifying me. At first, the casino replied that they would check my documents, but then they simply stopped to reply on October 27.

AskGamblers

• Support Team

10 months ago

Dear @Faizalok,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Godbunny Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Godbunny Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $2,049

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Godbunny Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Godbunny Casino Complaints

See all complaints for this casino

Withdrawal of my money

I requested two withdrawals, each for €2,000. I'm very worried about whether I'll receive the money. Furthermore, the live chat customer service has very few staff available to respond. Normally, withdrawals of €40 and €25 don't take long.
But these two €2,000 withdrawals took days and nights to process

Resolved

€4,000

Casino says my number is not verified and refuses to pay me

Hello, AskGamblers support,

I have won 4000€ on Godbunny Casino without any Bonus.

The Balance is still 4000€ real money.

My profile is 100% verified, but since I wanted to cashout all the problems started.

They say my phone number is not verified in my profile, but this is not true.

If I want to make some changes in my profile with the phone number, an error occurs, which says there are no changes to make.

The live support doesn't want to help me, and when I send them an email, they also refuse to help me.

They try everything not to send me my money.

To be honest i have looked up this casino on casino guru forum, and I saw that they have a good rating there.

Because of that i have made an account, and now Godbunny Casino wants to scam me.

I have all the screenshots if you need them.

Please help me, I want my 4000€. It's really hard to win something in online gambling, and now they dont want to pay me.

Greetings

Resolved

Deposits and Winnings Confiscation

I signed up to this casino for the first time August 23, 2024.
After entering all my personal data I was authorized to make several deposits for a total amount of €4176.
With my last deposit I managed to reach a balance of €13,266.
I would like to point out that I did not use any bonuses and played regularly without breaking any rules.
Subsequently, to request the withdrawal, I performed the KYC verification. At that point my account is blocked and I receive an email from the casino informing me that my winnings have been confiscated with specious excuses.
The first accusation is that of a duplicate account and provide proof of an anonymous account from 2022 with no personal data and no account movements.
The second accusation is that they think I am addicted to gambling. I have never self-excluded from this casino as it was my first time playing there and therefore I did not violate any self-exclusion.
I am filing the following complaint to protect future players who may want to play at this casino as they may suffer the same fraud as me.
The casino after more than 6 months has wrongfully withheld all my winnings and has not even refunded my deposits.

Rejected

€13,266

Delayed payment to crypto 100 USD

Hello

The casino has not been withdrawing $100 to cryptocurrency since January 5. Although they claim that withdrawals take up to 48 hours.

Before that, there were both deposits and withdrawals in this casino (a long time ago they processed withdrawals very quickly).

Now, after reading the reviews, I understand that the casino has not been withdrawing anything to anyone for a long time and has not responded, so I created a complaint so that other players could see

Resolved

$100

Payment Delayed No answer from casino

Hey I made a withdrawal request on 26.04.2024 other payments were sent in the timeframe of 72h but this one is pending and chats are never online nor someone get back to my mails... hope you can help me.

I just got a short message some days ago but It was a auto reply to my mail.

best

< full name removed >

Resolved

€4,100

Funds taken away

Hello ASKGAMBLERS! On August 5th/2023 I received a monthly casino deposit bonus for the first time. I reviewed the terms of the bonus and noted that their was NO max cash out after completing the wagering requirement associated with the bonus.

I made a deposit of 254 USD and after completing the wagering my balance available to withdraw SHOULD have been $1559.00 USD.

Instead, a random amount of $858.00 USD was removed from my balance leaving me with 701$ USD.

I found it odd and e-mailed support which they then replied " according to our investigation, the selected bonus has a maximum win amount, so once you complete the wagering the rest amount is burned."

I found this odd as well as it was not mentioned in the terms So i then replied asking them to cite the term so I may better understand.

They cited " In the section terms & conditions according to paragraph 9.6. Godbunny reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form."

As you can see I was told there was a max cash out and then told that they can basically change anything they want is what I am understanding.

I don't know if this is normal practice and would like your help figuring this out please!

I have tried to enclose screenshots of the e-mails below but I'm receiving an error. I would gladly send them if you can provide an e-mail.

Resolved

$1,561