Deposits and Winnings Confiscation

Dear all,

Following a careful review of valid information and proof presented by Godbunny Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player was not acting with good intentions when submitting a complaint.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player from using our services from now on.

Hello Guys

To clarify, the player in question has admitted to creating multiple accounts, which is a clear violation of our Terms and Conditions.

Specifically:

1. The player originally registered an account using the email <email address removed> on August 3, 2022.

2. On August 4, 2022, the player self-excluded from this account, which is an irreversible action in line with responsible gaming practices.

3. On August 23, 2023, the player created a second account to bypass the self-exclusion, violating our policies on duplicate accounts and responsible gambling commitments.

As per our Terms and Conditions, the creation of multiple accounts, especially to circumvent self-exclusion, is strictly prohibited. Following an internal review, our compliance team suspended both accounts and confiscated all balances and this decision was upheld after further verification.

The player has escalated this complaint across multiple platforms, including our regulator at the time (CEG), which conducted an independent review and confirmed that the balance confiscation was justified due to the clear violation of our Terms and Conditions.

Furthermore, we must highlight that the player has engaged in repeated harassment of our staff, including our owner, director in Curaçao, and representatives handling the dispute. The complaint moderator at Casino Guru has already banned the player from their platform due to their inappropriate conduct.

Given these facts, we stand firmly by our decision, which is fully supported by our Terms and Conditions, as well as our regulatory framework. We respectfully request that AskGamblers review the facts carefully and consider rejecting the complaint, as it lacks merit and has already been addressed by multiple independent parties.

For further verification, we have attached supporting documentation detailing the player's account history and relevant communications. Please review the attached files, and let us know if any additional clarification is required.

Best regards

Godbunny Team

Dear all,

This complaint has been reopened as per Godbunny Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Godbunny Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.