Casino says my number is not verified and refuses to pay me

I requested two withdrawals, each for €2,000. I'm very worried about whether I'll receive the money. Furthermore, the live chat customer service has very few staff available to respond. Normally, withdrawals of €40 and €25 don't take long.
But these two €2,000 withdrawals took days and nights to process

Hello Askgamblers I want to submit a complaint against the Godbunny casino. I won about 1500 $ there, it was back in August, and from that moment on, they are still checking my documents. They are not responding to mail, the chat is not working, I do not know how much they will check. I ask you to contact the casino manager so that he can clarify about this situation.

I signed up to this casino for the first time August 23, 2024.
After entering all my personal data I was authorized to make several deposits for a total amount of €4176.
With my last deposit I managed to reach a balance of €13,266.
I would like to point out that I did not use any bonuses and played regularly without breaking any rules.
Subsequently, to request the withdrawal, I performed the KYC verification. At that point my account is blocked and I receive an email from the casino informing me that my winnings have been confiscated with specious excuses.
The first accusation is that of a duplicate account and provide proof of an anonymous account from 2022 with no personal data and no account movements.
The second accusation is that they think I am addicted to gambling. I have never self-excluded from this casino as it was my first time playing there and therefore I did not violate any self-exclusion.
I am filing the following complaint to protect future players who may want to play at this casino as they may suffer the same fraud as me.
The casino after more than 6 months has wrongfully withheld all my winnings and has not even refunded my deposits.

Hello ASKGAMBLERS! On August 5th/2023 I received a monthly casino deposit bonus for the first time. I reviewed the terms of the bonus and noted that their was NO max cash out after completing the wagering requirement associated with the bonus.

I made a deposit of 254 USD and after completing the wagering my balance available to withdraw SHOULD have been $1559.00 USD.

Instead, a random amount of $858.00 USD was removed from my balance leaving me with 701$ USD.

I found it odd and e-mailed support which they then replied " according to our investigation, the selected bonus has a maximum win amount, so once you complete the wagering the rest amount is burned."

I found this odd as well as it was not mentioned in the terms So i then replied asking them to cite the term so I may better understand.

They cited " In the section terms & conditions according to paragraph 9.6. Godbunny reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form."

As you can see I was told there was a max cash out and then told that they can basically change anything they want is what I am understanding.

I don't know if this is normal practice and would like your help figuring this out please!


I have tried to enclose screenshots of the e-mails below but I'm receiving an error. I would gladly send them if you can provide an e-mail.