Complaint #9 Gioo Casino

Withdraw declined in Gioo Casino

By petar m.

4 years ago

Message on forum

I got yesterday 20 free spins no deposit on my email with some code. From these spins, I won 0,40€ and manage to clean bonus and win over 20€ but they cap winnings on just 20.

I then requested a withdraw of 20€. I didn't think that I'll have any problem because I already verified my account before and deposited too once.

But they canceled yesterday my withdrawal request and forced me to deposit again and to upload selfies. I upload 2 selfies today with passport and paper to write what they said, and all were rejected. I didn't want to deposit because I have already done that before and they verified my Skrill account then.

So far they rejected 3 times my withdrawal request.

Disputed Casino Gioo Casino

Reason Declined payment

Amount €20

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

pekibar

• Montenegro • 44 reviews

4 years ago

My account is verified and got money too.Thank you askgamblers, without you i wouldn't receive.

Gioo Casino

• Representative

4 years ago

Dear PEKIBAR,

Thank you for leaving the feedback in regard to the situation you have faced. We are also thankful for all the details you have mentioned, as providing high-quality customer care is our priority. Therefore, we are looking forward to work with you and to change your initial impression for the better.

We are already working on your inquiry. Your patience in this matter is greatly appreciated.

We will get back to you soon with more details concerning your request.

Kind regards,
Gioo Casino team

Gioo Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $2,038

Avg. Complaint Duration 13 days

Avg. Response Time 1 day

Gioo Casino Complaints

See all complaints for this casino

Gioo Casino won't payout my winnings

Gioo Casino won't payout my winnings.

They keep writing their financial department is processing the request.

It over 2 weeks now and they keep writing the same emails when I try contacting them.

I have tried everything but they won't accept my withdrawal.

I have attached an e-mail with one of their auto-replies.

Resolved

€410

50000 euros not payed

Hi,

I played on Gioo Casino on 25. and 26. of March. I deposited 2500 EURO and played for hours and won 50,000 EURO. My account was verified and then I saw that all my money was gone and on my account and only 500 EURO is there. Their reason is that I transferred 500 EURO from a third party / corporate. But I am self-employed and transferred money from my business account. I am the only account holder. I have done this before and never had any problems through N1 interactive group. I always had to prove that I was the owner and an extract from the chambre of commerce was sufficient.

Can you help me please.

Kind regards,

Caner <surname removed>

Resolved

€5,000

Troubles with delayed withdrawal and locked account

Hi, I want to start with the fact that I started at this casino a few days ago with 300 euros. I won up to 2000 euros then I wanted to make a withdrawal. I quickly saw that I needed to verify my account. which I did, then I wrote to their live support and I got a response from them that my account was verified and that I could make a new withdrawal which I did. then a few hours later I get an email that they need additional information which I send in. then the next day I do not get into the account and also receive an email that I will send in more.

So now I do not get into the account then I do not get my withdrawal.

Resolved

€2,040