Complaint #6 Gioo Casino

Troubles with delayed withdrawal and locked account

By Mattias E.

4 years ago

Hi, I want to start with the fact that I started at this casino a few days ago with 300 euros. I won up to 2000 euros then I wanted to make a withdrawal. I quickly saw that I needed to verify my account. which I did, then I wrote to their live support and I got a response from them that my account was verified and that I could make a new withdrawal which I did. then a few hours later I get an email that they need additional information which I send in. then the next day I do not get into the account and also receive an email that I will send in more.

So now I do not get into the account then I do not get my withdrawal.

Disputed Casino Gioo Casino

Reason Verification issues

Amount €2040

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mattiaself

• Sweden

4 years ago

I got my money today, You can close this complain. thank you gioo and askgamblers

Mattiaself

• Sweden

4 years ago

I have done everything you have asked me to do, I really want and need my money. as I said I can not log in to the account so you have to make a withdrawal for me so I can get my money

Gioo Casino

• Representative

4 years ago

Dear MATTIASELF,

We would like to inform that your login issue has been transferred to the appropriate department. We will go all out to provide you with a fix.

Meanwhile, we are waiting for your response via email to provide us with the additional information to proceed with your withdrawal request.

If you still have any additional questions or concerns, please let us know, and we will be happy to assist.

Best regards,
Gioo Casino team

Gioo Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $2,038

Avg. Complaint Duration 13 days

Avg. Response Time 1 day

Gioo Casino Complaints

See all complaints for this casino

Gioo Casino won't payout my winnings

Gioo Casino won't payout my winnings.

They keep writing their financial department is processing the request.

It over 2 weeks now and they keep writing the same emails when I try contacting them.

I have tried everything but they won't accept my withdrawal.

I have attached an e-mail with one of their auto-replies.

Resolved

€410

50000 euros not payed

Hi,

I played on Gioo Casino on 25. and 26. of March. I deposited 2500 EURO and played for hours and won 50,000 EURO. My account was verified and then I saw that all my money was gone and on my account and only 500 EURO is there. Their reason is that I transferred 500 EURO from a third party / corporate. But I am self-employed and transferred money from my business account. I am the only account holder. I have done this before and never had any problems through N1 interactive group. I always had to prove that I was the owner and an extract from the chambre of commerce was sufficient.

Can you help me please.

Kind regards,

Caner <surname removed>

Resolved

€5,000

Withdraw declined in Gioo Casino

I got yesterday 20 free spins no deposit on my email with some code. From these spins, I won 0,40€ and manage to clean bonus and win over 20€ but they cap winnings on just 20.

I then requested a withdraw of 20€. I didn't think that I'll have any problem because I already verified my account before and deposited too once.

But they canceled yesterday my withdrawal request and forced me to deposit again and to upload selfies. I upload 2 selfies today with passport and paper to write what they said, and all were rejected. I didn't want to deposit because I have already done that before and they verified my Skrill account then.

So far they rejected 3 times my withdrawal request.

Resolved

€20