Complaint #10 Gioo Casino

50000 euros not payed

By Caner1981

4 years ago

Hi,

I played on Gioo Casino on 25. and 26. of March. I deposited 2500 EURO and played for hours and won 50,000 EURO. My account was verified and then I saw that all my money was gone and on my account and only 500 EURO is there. Their reason is that I transferred 500 EURO from a third party / corporate. But I am self-employed and transferred money from my business account. I am the only account holder. I have done this before and never had any problems through N1 interactive group. I always had to prove that I was the owner and an extract from the chambre of commerce was sufficient.

Can you help me please.

Kind regards,

Caner <surname removed>

Disputed Casino Gioo Casino

Reason Verification issues

Amount €5000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 years ago

Dear @Caner1981,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Gioo Casino

• Representative

4 years ago

Dear CANER1981 and AskGamblers Team,

Despite the fact that there was no violation of the license rules, we have contacted the player to discuss personal compensation terms.

The agreement has been successfully reached, and compensation was sent to the player a couple of days ago.

Hope that this decision will help us to close this complaint. Thank you for your attention and understanding!

Kind regards,
Gioo Casino Team

AskGamblers

• Support Team

4 years ago

Dear @Caner1981,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Gioo Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $2,038

Avg. Complaint Duration 13 days

Avg. Response Time 1 day

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