Complaint #11 Gioo Casino

Gioo Casino won't payout my winnings

By Christian D.

2 years ago

Message on forum

Gioo Casino won't payout my winnings.

They keep writing their financial department is processing the request.

It over 2 weeks now and they keep writing the same emails when I try contacting them.

I have tried everything but they won't accept my withdrawal.

I have attached an e-mail with one of their auto-replies.

Disputed Casino Gioo Casino

Reason Delayed payment

Amount €410

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Gudfuddi

• Denmark • 2 reviews

2 years ago

I have recieved my payment. Thank you

AskGamblers

• Support Team

2 years ago

Dear @Gudfuddi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Gudfuddi

• Denmark • 2 reviews

2 years ago

Thank you.

Gioo Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $2,038

Avg. Complaint Duration 13 days

Avg. Response Time 1 day

Gioo Casino Complaints

See all complaints for this casino

50000 euros not payed

Hi,

I played on Gioo Casino on 25. and 26. of March. I deposited 2500 EURO and played for hours and won 50,000 EURO. My account was verified and then I saw that all my money was gone and on my account and only 500 EURO is there. Their reason is that I transferred 500 EURO from a third party / corporate. But I am self-employed and transferred money from my business account. I am the only account holder. I have done this before and never had any problems through N1 interactive group. I always had to prove that I was the owner and an extract from the chambre of commerce was sufficient.

Can you help me please.

Kind regards,

Caner <surname removed>

Resolved

€5,000

Withdraw declined in Gioo Casino

I got yesterday 20 free spins no deposit on my email with some code. From these spins, I won 0,40€ and manage to clean bonus and win over 20€ but they cap winnings on just 20.

I then requested a withdraw of 20€. I didn't think that I'll have any problem because I already verified my account before and deposited too once.

But they canceled yesterday my withdrawal request and forced me to deposit again and to upload selfies. I upload 2 selfies today with passport and paper to write what they said, and all were rejected. I didn't want to deposit because I have already done that before and they verified my Skrill account then.

So far they rejected 3 times my withdrawal request.

Resolved

€20

Troubles with delayed withdrawal and locked account

Hi, I want to start with the fact that I started at this casino a few days ago with 300 euros. I won up to 2000 euros then I wanted to make a withdrawal. I quickly saw that I needed to verify my account. which I did, then I wrote to their live support and I got a response from them that my account was verified and that I could make a new withdrawal which I did. then a few hours later I get an email that they need additional information which I send in. then the next day I do not get into the account and also receive an email that I will send in more.

So now I do not get into the account then I do not get my withdrawal.

Resolved

€2,040