Complaint #150 GGbet Casino

Rejecting and delaying my withdrawals

By BigXgamers

1 year ago

I have now tried multiple times to make withdrawals from GGbet

First withdrawal got rejected due to more verification needed, so I had to wait 22 hours to get the new verification approved.

The second time I tried to do a withdrawal, it got rejected due to the casino couldn't payout the amount (40.000 NOK) on one payout. It took 30 hours before it got declined. They said the maximum amount I can request on each withdrawal is 10.000 NOK, but I can do this as many times as I want..

The third time, I waited for 72 hours before the withdrawals got denied. The reason was that I didn't have funds, but I have!

In any casino, it should be as easy to get withdrawals as it is to deposit money, but here it isn't.

Now I have tried yet again, after a week of trying to get my withdrawals. To hope to actually get those withdrawals.

1: ffb9dd13-0ae3-44a9-b88c-094ab90e0c9f (on 1224.80 NOK)

2: bbaa98ed-85c7-4eb2-b291-586150ae94e6 (on 5000 NOK)

3: 438a15f3-c70e-441e-b1c3-1973d983bc8a (on 10.000 NOK)

4: 6700a8b0-eeb5-42ec-acf1-6bcd2176a2fe (on 10.000 NOK)

5: 0a6ca748-ab53-4daa-8845-bc81cf988ca9 (on 10.000 NOK)

6: 362769d1-e2fa-47a4-a975-e86446fad91d (on 10.000 NOK)

7: 33562ad8-e04b-4b85-b9cd-09921dede4c1 (on 10.000 NOK)

8. 88297c63-c907-48dd-91be-f2178b2ecb6f (on 10.000 NOK)

9: 70b39d05-933c-4330-80a7-dda464cd9ffa (on 10.000 NOK)

10: 7fc4cf7e-1d90-43a0-8a00-a5bd76708ad2 (on 10.000 NOK)

11. d8797a8f-542c-4cd7-84c4-616e97803d6d (On 10.000 NOK)

12. 3891362b-957c-4c39-939c-8ce0acfee5b0 (on 10.000 nok)

13: a6cb2656-1296-42f0-8d7c-8963d2e7c45b (on 10.000 NOK)

14: c726fd99-210e-4380-836e-83e48da56953 (On 10.000 NOK)

15: 151e2ff0-565e-44c5-a06e-2b5e1d5063c8 (On 10.000 NOK)

16: a2942172-20b1-4b35-8a8f-e4acc88bb898 (ON 10.000 NOK)

Total amount is 146224.80 NOK (Norske Kroner)

(Trying to attach files, but it won't work..)

Disputed Casino GGbet Casino

Reason Delayed payment

Amount kr146224.8

Discussion

AskGamblers

• Support Team

1 year ago

Dear @BigXgamers,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

BigXgamers

• 2 reviews

1 year ago

I would like to clarify that I did not actively cancel my withdrawal requests. I initiated multiple withdrawal attempts after significant winnings, but the GG.BET system allowed those funds to remain playable during the pending processing time — which was unusually long (weeks waiting) — instead of locking the balance as per responsible gambling and license obligations. There was also other rejections after waiting multiple days, due to I had to verify more documents.. the period of requested withdrawals was over 3 weeks..

As a result, and in the absence of timely processing or protective system design, I ended up losing the funds through continued gameplay. I attempted to act responsibly by initiating withdrawals and eventually restricting my own account access due to gambling harm, but unfortunately, the platform did not support my efforts with sufficient safeguards.

This situation has left me with no recovered funds, and I wish to emphasize that my losses were not a result of voluntary cancellation, but rather a failure of withdrawal protection on GG.BET's part.

I appreciate your continued neutrality and review of the case based on both sides’ responsibilities — including the operator's duty under MGA and EU consumer regulations to process withdrawals promptly and support responsible gambling measures.

I did also ask GG.Bet multiple times to lock my withdrawal, or remove the requested amount of my gambling account, due to the regulations by MGA, but they did not follow up on this.

AskGamblers

• Support Team

1 year ago

Dear @BigXgamers,

The AskGamblers Complaint Team kindly asks you to answer to our previously asked question in clear manner.

Thanks for cooperating with the AskGamblers Complaint Team.

BigXgamers

• 2 reviews

1 year ago

I must respectfully point out that the core concerns I’ve raised remain unaddressed. GG.BET continues to focus on general statements rather than providing accountability regarding specific breaches of regulatory obligations and responsible gambling standards.

Aswell, there is no available options for self excluding on gg.bet. one has to send mail, wait multiple days before they answer and then describe why you has to self exclude with full information.

Additionally, it is important to highlight that GG.BET does not offer an immediate or automated self-exclusion option.
Instead, users are required to send an email, wait several days for a response, and provide a detailed justification for why they wish to self-exclude. This process places an unnecessary burden on players, particularly those experiencing signs of gambling harm, and falls short of industry best practices and regulatory expectations concerning responsible gambling tools. Please read MGA obligations article 8-10.

I sincerely urge the AskGamblers team to consider not just the form of GG.BET’s responses, but the substance. I have made clear, detailed, and verifiable claims about system flaws and regulatory failures. GG.BET has yet to acknowledge or correct these — and their continued unwillingness to address them directly only confirms my concerns.

GGbet Casino Complaint Stats

Resolved 78 / 78

Avg. Amount $2,506

Avg. Complaint Duration 11 days

Avg. Response Time 1 day

GGbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 65 out of 65 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

GGbet Casino Complaints

See all complaints for this casino

Delay in payment 17 days

On October 7, 2026, I requested a withdrawal of 276 PLN, but it’s still pending.
I’ve successfully completed the entire KYC process—but in the chat, they keep saying they can’t tell me how long I’ll have to wait—they ask for patience, but I’ve been hearing this for two weeks now.
I placed only 6 bets on GGBet.
Transaction ID: b2046787-ce66-4694-a8e0-0da231d547f9
Please help.

88h left

zł276

My withdraw 50 USD is delayed

Hi,

I have a problem with GGbet.

I have been waiting for my withdrawal of 50 usd 8 days.

Last time, withdraw all of them, mostly within 1 day, then we will get the fund. From live chat operators, I only get the same answers. Hope u can help me with this casino.

Transaction ID: 591ac360-72ad-4db2-a3f1-b34c4ba3d3e7

Resolved

$150

Uncredited Deposit GG BET Account 86323340

Dear AskGamblers Team,

I am filing this formal complaint against GG.BET regarding an uncredited deposit issue that has been unresolved for over 30 days.

Here are the details of the transaction:

- Casino Operator: GG.BET

- Account ID: 86323340

- Deposit Amount: 29,946 ARS (approx. $20 USD)

- Gateway Transaction ID / Payment Number: a9fdd56c-ee44-4d9f-84f6-094772caebbc

- Additional Reference: 564212e5-9383-4f65-bead-d7cf1881a2a4

Despite successfully processing the payment through their payment gateway (Payshield) and having the corresponding proof of transfer, the funds were never credited to my casino balance, which remains at $0.00. I have contacted GG.BET customer support multiple times regarding this matter. However, I have only received repetitive template responses, vague excuses regarding name discrepancies, and zero actual assistance or resolution.

I kindly request the assistance of the AGCCS team to mediate this case so that GG.BET either credits the funds to my account or issues a full refund. All relevant proofs (payment receipt, gateway payment screen, balance screenshots, and support chat transcripts) are attached to this complaint.

Thank you for your time and support.

Best regards,

< first name removed >

67h left

$29,946

Withdrawal pending payment 15days

They have been delaying withdrawal of 30usd saying technical reasons.

ID 41056219

Still the same response, only deposit is instant here. If ur looking for a proper withdrawal find other casinos. They are not processing withdrawal and support always says it's currently payment processing by payment provider, even they don't have any idea what to do.

Resolved

$30

Withdrawal keeps being delayed

Jul 26: tried withdrawing but was rejected after 1 day was cancelled due to "technical reasons"

ref: c3669b80-1301-4965-b7ad-4040f1deefac

July 29: tried withdrawing again but it is still being processed

ref: 0828fee1-5cc8-4d1c-aaff-3c544f9b76ed

ref: 677ac9e0-9cd3-4dee-ae1f-c253bbcc0c50

Tried following up with customer support every day, but their answer has been the same: that it has been processed by the payment provider.

I have been a user of this site for years now, and I have only experienced this hell of a withdrawal now.

Their withdrawals usually take 30-60 minutes, but when I win big, they make it hard to withdraw my funds.

I do not recommend this site to new players because they make it very hard for you to get your withdrawal

I will keep updating this every day until I get my funds

Resolved

₱30,000

Delayed payment

My withdrawals are stuck in the "New" status, not even getting processes by GGBet. It has been over two weeks now, and im getting the same generic response from support "Every withdrawal is handled separately, which may require some time for confirmation.
However, please be assured that we are doing our best to process it as soon as possible." I have asked for on estimate for the arrival of my funds, but they refused to/ were unable to give me one. I am not getting any updates or anything. My account is fully KYC verified, and i am in the highest possible leauge on GGBet. Support even told me that my account status is normal, and good for withdrawals.
I am hoping that the AskGamblers team can help me resolve this issue.
Thank you in advance!

Resolved

€4,000

Complaint regarding second delayed payment

Hello AskGamblers Team,

This is my second time filing a formal complaint against GGBET due to their persistent and malicious withdrawal delays.

I submitted a withdrawal of 2,876 CNY on June 17 and another one of 2,500 CNY on June 18.

(Account ID and Transaction ID have been provided)

As of today, both of these transactions are still stuck in the "under review/verification" stage. Every single time I reach out to their customer support for an update, I am met with nothing but useless, robotic, and copy-pasted responses.

My account has been fully verified before, and I have successfully deposited and withdrawn funds multiple times without any issues.

I hope the AskGamblers team can intervene once again to investigate this unfair treatment

Thank you for your assistance.

Resolved

CN¥5,376

Withdrawal stuck on new

My $800 withdrawal is still stuck in 'New' status. I contacted customer support a few days ago and was told to wait because it's currently in the queue. However, it has been several days without any progress or updates. Could you please provide me with a specific timeframe instead of a generic answer? Exactly how much longer do I need to wait for my funds to be fully processed?

Resolved

$600

Ggbet delayed payment

Hello I need to file a complaint against ggbet for delayed withdrawal.
I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.

Rejected

Payment overdue

GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 4 days and still counting without it be paid. Whenever I chatted with their support their response are always the same excuses, I have waited enough now I am afraid that I might lose my money if care is not taken, I have tried all I could for them to pay me my money still they never.

When I go through their terms and conditions it was stated that withdraw only takes 24 hours, however my withdrawal has long exceeded.

Below are the screenshot of their response concerning the issue.

Resolved

$66