Complaint #5 GetSlots Casino

Won't process payout or help me withdraw

By ghettobird

5 years ago

Message on forum

I deposited several times at this casino. I verified my account straight away.
I managed to win over 10 000 with some freespins,
attempted to withdraw that. It got cancelled. Then they took away 9500 of that ( I didnt read the fineprint of 50 euro max withdrawal)
I then tried to withdraw that 500 with creditcard, they cancelled it, and told me to use banktransfer. Which doesnt work since they put a 500 euro min limit to use that option. I then tried paysafe, and they cancel that as well. Now they tell me I need to use neteller or skrill. But they refuse to open that option without me depositing more money, which I refuse, cause I already gave them enough money. I asked them several times to do the bank transfer manually, but they refuse.

I consider this a scam and I will send a report to the Malta gaming comission as well.

Disputed Casino GetSlots Casino

Reason Declined payment

Amount kr503

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ghettobird

• 3 reviews

5 years ago

I have now recieved the money, little less due to conversion. I will now close my account due to the poorest customerservice I have ever experienced.

ghettobird

• 3 reviews

5 years ago

Currently they have opened up the bank withdrawal manually. Like I was hoping they would do.
But so far I haven't recieved anything in my account yet. As soon as I do, I will let you know

AskGamblers

• Support Team

5 years ago

Dear @ghettobird,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you have cooperated with the casino in order to receive the disputed withdrawal.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to follow casino's instruction or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

GetSlots Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $36

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

GetSlots Casino Complaints

See all complaints for this casino

Account closed, nobody answers anymore and nothing has been paid

Was suddenly getting error while trying to make a crypto withdrawal (not 1'st). Seeked help from support but nobody helped, for weeks. Waited some more, nothing. Told them to close my account and send remaining balance to my last used address I made deposits with. Was told that it will be forwarded to fin. dep. Now acc closed, nobody answers anymore and nothing has been paid. Very dissapointed.

Resolved

€50

Not received 50 freespins

I was deposit 2 November in Getslots casino and 4 November i should receive automatic last 50 freespins but didn't. I contact support but nothing they resolved. They just delayed and told that they will contact by email, but no contact me so far from last week. So instead of 150 freespins I got only 100.

Resolved

Nothing but problems and lies

First of all: My Account was fully verified and accepted with all documents.

And since the 05.07.2021 I have nothing but problems with this casino. I have really deposited a lot of money but I managed to win a piece back...

Since the 5th I have requested several withdrawals with bank transfer (in total € 19,500) not all at once because of the daily limit. After a few days I have contacted the support after the cashouts was still "In progress" and wanted to ask why my Cashouts are still "In progress"

They told me then all my cashouts are already accepted and they are only "In progress" because they have not yet reached my bank...

A few days and a few conversations later they told me then it could take up to 10 days until the money reaches my bank, It also can takes a little longer because corona.

9 days after still nothing has arrived and the status has not changed I have spoken with my VIP Manager. He told me "It is stated that we have approved and charged those withdrawals but they are still beeing processed by your bank!" And I should talk with my bank now why it’s taking so long.

Then I talked with my bank, they said they couldn’t see any Incoming payments and they also asked for a bank statement or a transfer receipt so they can look for it. Then of course he couldn't give me that... Then he said he would solve the problem with the payment provider.

A day later then I asked for new information then he told me they would change the payment provider and that could take up to 3 days then the problems would be solved and I would finally get my money next week. Then came the next week and all my withdrawals were canceled and the money that was supposed to be on the way was suddenly back in my account.

Then I talked to my manager again and wanted to know what the problem now is and why all the money is back in my account and why I can’t even play any slot. Then he told me the game provider would have requested an investigation under there very many account are (including mine) and the investigation would take a week, and when the investigation was over, I’d get an e-mail.

A few days later my account was closed and I could not log in anymore.

My VIP Manager doesn’t answer any of my messages anymore and I'm still waiting for a message or information.

Rejected

€19,500