First of all: My Account was fully verified and accepted with all documents.
And since the 05.07.2021 I have nothing but problems with this casino. I have really deposited a lot of money but I managed to win a piece back...
Since the 5th I have requested several withdrawals with bank transfer (in total € 19,500) not all at once because of the daily limit. After a few days I have contacted the support after the cashouts was still "In progress" and wanted to ask why my Cashouts are still "In progress"
They told me then all my cashouts are already accepted and they are only "In progress" because they have not yet reached my bank...
A few days and a few conversations later they told me then it could take up to 10 days until the money reaches my bank, It also can takes a little longer because corona.
9 days after still nothing has arrived and the status has not changed I have spoken with my VIP Manager. He told me "It is stated that we have approved and charged those withdrawals but they are still beeing processed by your bank!" And I should talk with my bank now why it’s taking so long.
Then I talked with my bank, they said they couldn’t see any Incoming payments and they also asked for a bank statement or a transfer receipt so they can look for it. Then of course he couldn't give me that... Then he said he would solve the problem with the payment provider.
A day later then I asked for new information then he told me they would change the payment provider and that could take up to 3 days then the problems would be solved and I would finally get my money next week. Then came the next week and all my withdrawals were canceled and the money that was supposed to be on the way was suddenly back in my account.
Then I talked to my manager again and wanted to know what the problem now is and why all the money is back in my account and why I can’t even play any slot. Then he told me the game provider would have requested an investigation under there very many account are (including mine) and the investigation would take a week, and when the investigation was over, I’d get an e-mail.
A few days later my account was closed and I could not log in anymore.
My VIP Manager doesn’t answer any of my messages anymore and I'm still waiting for a message or information.
