Games do not work, unable to withdraw back my deposit

Hi again. Yet another Casino who refuse to answer and process withdrawal and broke their own terms. I am unlucky with my choises of online casinos. I deposited 500 Euro the 6 of april around 6 am in the morning. I played and manage to win 1700 Euro. 07:48 am I made a withdrawal and sent in all the kyss with was processed in 12 hour real good. Thet promised me as always within maximum 48 hours the withdrawal will be aproved regarding customer service. I asked them a couple of times yestoday if they will approve it for me and the say yes within the time frame. Here is their mail. Dear Dennis, Thank you very much for contacting us again. We hope you had a great day so far. Kindly note that we have your withdrawal of 1700,00 EUR has been registered. Congratulations on your winnings! You are also able to check this by having a lock at you withdrawal history where you can see the status of your recent and past withdrawals. Your withdrawal is currently under investigation by our payment department. Since we have to check every withdrawal manually this can take up to 48 hours after you have requested it. After that we kindly advise you that you should receive your winnings in the next 3-5 banking days. Should you have another wish, feel free to contact us again any time via email or chat. Our team would like to congratulate you on your winnings! Best regards Your OVO Casino Support Team They keep holding the payment just for waiting me to cancel the withdrawal and play up the money. Its seems to be a common strategy in many casinos, I feel like that. They make the kyc verifikation fast to improve trust and keep the player play but not willing process withdrawal within the time frame. Im tired of that and this time i see that they have a rank around 7 starts in your ranking, probably that was my misstake to join the casino before checking the rank om your site. Please help me. Dennis

Hi, i have recently played OVO casino and deposited money through my cards. After requesting withdrawal, i got verification request. i have submitted all requested documents and i got verification email from OVO stating that my account has been verified. However, i got blocked from any real money transactions (i cant deposit or withdraw) for some reason. i have sent numerous emails to OVO support team, but i got no replay. I would really appreciate any help on this matter. I have requested withdrawal of 1500 EUR and i want to continue playing but i am getting "You are blocked from real money transactions" message all the time. please help. Thank you PS i have attached email verification confirmation and the message that i am getting on my account (both screen shots)

I registered at OVO casino. I made three legitimate deposits at them with the card registered on my name and everything. With my last deposit I managed to play myself up to +2000 euros. Two hours later after I had won I could not login to my account. I submitted a request to support and they told me to send in my documents for verification. So I did on the 26 of December 2015. I received a message from Rudolf that it would take three days to review my documents. Up till today my account is still locked and I have not received a single response from them ever since that last message about three days. I have lodged many support tickets and received not one reply ever since. Please ASKGAMBLERS I won that money fair and square they can't just take it and close my account. My deposits were made from card registered to my name all my documents is legit. I don;t know what to do further as I feel that money belongs to me. Thanks PS: I have uploaded the emails.