Complaint #5
OVO Casino
Delays in payment and no answer from the support
9 years ago
Hi again.
Yet another Casino who refuse to answer and process withdrawal and broke their own terms.
I am unlucky with my choises of online casinos.
I deposited 500 Euro the 6 of april around 6 am in the morning.
I played and manage to win 1700 Euro.
07:48 am I made a withdrawal and sent in all the kyss with was processed in 12 hour real good.
Thet promised me as always within maximum 48 hours the withdrawal will be aproved regarding customer service.
I asked them a couple of times yestoday if they will approve it for me and the say yes within the time frame.
Here is their mail.
Dear Dennis,
Thank you very much for contacting us again. We hope you had a great day so far.
Kindly note that we have your withdrawal of 1700,00 EUR has been registered. Congratulations on your winnings!
You are also able to check this by having a lock at you withdrawal history where you can see the status of your recent and past withdrawals.
Your withdrawal is currently under investigation by our payment department. Since we have to check every withdrawal manually this can take up to 48 hours after you have requested it.
After that we kindly advise you that you should receive your winnings in the next 3-5 banking days.
Should you have another wish, feel free to contact us again any time via email or chat.
Our team would like to congratulate you on your winnings!
Best regards
Your OVO Casino Support Team
They keep holding the payment just for waiting me to cancel the withdrawal and play up the money.
Its seems to be a common strategy in many casinos, I feel like that.
They make the kyc verifikation fast to improve trust and keep the player play but not willing process withdrawal within the time frame.
Im tired of that and this time i see that they have a rank around 7 starts in your ranking, probably that was my misstake to join the casino before checking the rank om your site.
Please help me.
Dennis
Yet another Casino who refuse to answer and process withdrawal and broke their own terms.
I am unlucky with my choises of online casinos.
I deposited 500 Euro the 6 of april around 6 am in the morning.
I played and manage to win 1700 Euro.
07:48 am I made a withdrawal and sent in all the kyss with was processed in 12 hour real good.
Thet promised me as always within maximum 48 hours the withdrawal will be aproved regarding customer service.
I asked them a couple of times yestoday if they will approve it for me and the say yes within the time frame.
Here is their mail.
Dear Dennis,
Thank you very much for contacting us again. We hope you had a great day so far.
Kindly note that we have your withdrawal of 1700,00 EUR has been registered. Congratulations on your winnings!
You are also able to check this by having a lock at you withdrawal history where you can see the status of your recent and past withdrawals.
Your withdrawal is currently under investigation by our payment department. Since we have to check every withdrawal manually this can take up to 48 hours after you have requested it.
After that we kindly advise you that you should receive your winnings in the next 3-5 banking days.
Should you have another wish, feel free to contact us again any time via email or chat.
Our team would like to congratulate you on your winnings!
Best regards
Your OVO Casino Support Team
They keep holding the payment just for waiting me to cancel the withdrawal and play up the money.
Its seems to be a common strategy in many casinos, I feel like that.
They make the kyc verifikation fast to improve trust and keep the player play but not willing process withdrawal within the time frame.
Im tired of that and this time i see that they have a rank around 7 starts in your ranking, probably that was my misstake to join the casino before checking the rank om your site.
Please help me.
Dennis
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