Ag Awards

Gala Casino - Blocked my account with GBP 3900 winnings in it

Complaint Info
Disputed casino Gala Casino
Reason Verification issues
Amount £ 3900
Posted on July 15, 2014

I have just recently started playing online casino - played large amount of money with 888 casino and now was playing with Gala Casino.

Staked around GBP 400 last night .. all deposits activity went out smoothly. Had a great winning end of the day .. where I decided to withdraw GBP 3900.

In order for the withdrawal process to go smoothly even sent across my identity verification documents in advance I.e. my UK driving licence and front page of passport.

But now Gala Casino has locked my account without letting me know why???

I want them to credit my account with my winnings as soon as possible - another thing to note is I never play online casinos off bonuses as the winnings / withdrawal process just gets complicating for me and playing simple cash keeps me out of the stupid requirements.

Many Thanks

Posted on February 9, 2014

Just to let you know - i have got my account back - and it was probably a password issue as per customer services.

The customer services representative was then able to help me change it to a new password and I have been able to login to the account for the time being.

I will hopefully give you an update as soon as I receive the winning payout.

Many Thanks

Posted on February 9, 2014

Hello can we please close this complaint. Instead i will like to say that other than the password issue I had .. Which was resolved by Gala Casino customer service. I see that my withdrawal request has been approved within 24 hours - by far the quickest I have seen online - just waiting for money to appear on my card

Posted on February 11, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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