Complaint #24 Funbet Casino

Withdrawal taking over a week

By Jan R.

1 year ago

So the thing is that after requesting € 500 withdrawal on the 26.09.2025 at 13:17, it has been over a week of not receiving it. I've been regularly chatting to customer support and getting answers like "very soon" or "on it's way". Today the answer on the question when will i receive the funds was "looks like there's a problem on the side of your card issuer". I went to double check, while there was no issue at all. This is taking way too long with way too nonsense or little explanation.

Disputed Casino Funbet Casino

Reason Delayed payment

Amount €17600

Discussion

AskGamblers

• Support Team

11 months ago

Dear @SoundofJoy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Funbet Casino

• Representative

11 months ago

Dear SoundofJoy,

Hope this message finds you well.

We are happy to confirm that your previously pending withdrawals have been processed, and the money was sent from our side on October 7, 2025.

The funds can take 3-5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

We hope this helps clarify the matter for you. Our team wishes you all the best for your future activities!

Highest Regards,
FunBet Team

SoundofJoy

• Ireland

11 months ago

aOh and I shall rest my curiosity, and consider today as with happiness attached, I sincerely thank you, and consider this matter as resolved.
(Both active withdrawals of €550 received today, another €16,500 to go :)

SoundofJoy

• Ireland

11 months ago

Well I don't mean to be rude, but it almost seems like your communication and computing technology haven't entered the 21st century yet, because it is very uncommon for such a business, that sending and receiving back information within takes over 7 working days. Nevertheless that it still haven't reached your own departments in day 6. I've visited many places online or live and never came across such extensive period to be taken to pay off the client. So one could just wonder what's going on 🧐
But I shall be patient once again,
so by the end of the time my winnings reach me with happiness attached and I shall return to these fields in 24h for an update.
Warm Regards
Jan

Funbet Casino Complaint Stats

Resolved 20 / 23

Avg. Amount $6,804

Avg. Complaint Duration 13 days

Avg. Response Time 3 days

Funbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 17 out of 20 complaints in this category have been resolved.

This operator's average complaint duration is 13 days, while the average duration across all operators is 8 days.

Funbet Casino Complaints

See all complaints for this casino

Delayed 500 EUR withdrawal

I am filing a complaint against FunBet Casino regarding a delayed withdrawal of €500.

On 26 August 2026 at approximately 14:21, I won €500 and requested a withdrawal to my bank account. The withdrawal is still pending, and I have not received the money.

I have contacted FunBet Customer Support several times. Each time I was told that my withdrawal is still being processed, but I have not been given a specific reason for the delay or a definite payment date.

I have already submitted a formal complaint directly to FunBet by email, but the issue has still not been resolved.

I am therefore asking AskGamblers to help me resolve this matter and recover my €500 withdrawal.

I can provide screenshots of the withdrawal, its pending status, and my conversations with FunBet as evidence.

I would appreciate your assistance in obtaining the €500 that is owed to me.

Unresolved

€500

Over 11 days and no payout

It's been over 11 days since I've made a withdrawal request and there has been no payout. Their terms say they process withdrawals within 3 business days of a withdrawal being made and it's been well over that.

I have tried contacting their support channels and they just tell me there is a delay and I will need to wait. For how long can a casino do this? Just hold a withdrawal hostage and say they'll have to wait. Their terms precisely say 3 buisness days. Have 3 withdrawals of $750 CAD each.

Unresolved

$2,250

400 CAD Withdrawal under review for 5 days

Hello AskGamblers Team,

My name: < removed >

Casino: Funbet.com / Funbet Casino

Issue: Withdrawal Delay / Payment Issues

Details:

I deposited $120 CAD and requested a withdrawal of $400 CAD on Thursday night, June 26.

It is now sevarl days later, and my withdrawal status is still "Under Review".

Funbet's policy says 3 business days, but 5 days have passed.

Live Support responses:

- Duong: "Withdrawal is in queue for processing by our Finance Department. 3 business days."

- Yasemin: "Delay due to high volume of requests. Please be patient."

No one gave me an approval confirmation or an exact payment date.

I feel they are intentionally delaying so I will press "Cancel". I will NOT cancel.

I have lost over $1000 at this casino before. This $400 is my first win and my money.

Attached are screenshots of the live chat.

Please help me get my $400 CAD.

Thank you.

Resolved

$400

Delayed payment over 1200 euro

Hello, Funbet Casino, I'm waiting for a withdrawal of over 1,000 euros. There are more waiting in the queue, it's been 10 days now. The live chat blatantly lies, copying and pasting the same messages saying the payment will be sent soon. They're making people look like idiots and naive. I want to file a complaint against this casino, demanding immediate payment. Account is fully verified.Thank you.
Disputed Casino

Resolved

€1,200

Delayed payment 88 eur

I am submitting this complaint regarding a delayed withdrawal at FunBet.

On 20 May 2026 I requested a withdrawal of €88 to the payment details registered on my account, and I received confirmation that the request would shortly be processed by your Finance Department. Two weeks later the withdrawal is still pending. I have received no payment, no specific explanation, and no estimated processing time.

The €88 is my own balance on a fully verified account that meets all withdrawal requirements. A delay of this length with no meaningful communication is not acceptable, and unfortunately delayed payouts have been a recurring problem on this account.

I am asking FunBet to process and release my €88 withdrawal without further delay, or to provide a clear and specific reason for the hold. I would appreciate AskGamblers' assistance in bringing this to a prompt resolution.

Resolved

€88

Funbet withdraw

My Funbet account is Fully Verified with all KYC documents approved.

Timeline of blocked withdrawals:
1. Bank transfer: Cancelled by Funbet due to "technical error"
2. Skrill €500 withdrawal: Pending 14 days with no processing, I cancelled myself
3. New bank transfers 3x €500 requested 06/04/2026: Still "In behandeling" for 9+ days as of 15/04/2026
4. Current real balance: €17,000.06 completely stuck

Transaction-ID for pending withdrawals: 78f85f9e-018a-40a3-bc27-a5c997c22d45

Funbet status shows "Controleer je transactieverzoek" but this is false because my account is already 100% verified. Customer service only gives generic replies.

Their €500/day withdrawal limit means it would take 34 days to withdraw my balance even if they paid, but they are not processing anything.

I sent final warning email to Funbet 15/04/2026 with 72h deadline and all evidence. No resolution.

I am attaching screenshots: KYC Verified status, pending withdrawals, account balance €17K, and cancelled Skrill.

I demand full payment of €17,000.06 immediately.

Unresolved

€17,000

Delayed withdrawals and account Issues

Hello,

I am writing to file a complaint against Funbet Casino regarding delayed withdrawals and ongoing account issues.

I have been facing this problem for more than 12 days. According to the casino, withdrawals should be processed within 0–72 hours, but my withdrawals are still pending.

My withdrawal details are:

- ₹8,000 (08-03-2026)

- ₹2,000 (08-03-2026)

Both withdrawals are still showing as “New” and have not been processed.

I have already completed my KYC verification and submitted all required documents, including my ID and selfie verification. Despite this, the casino continues to delay my withdrawals.

I have contacted their support team multiple times via email, but they keep repeating the same generic responses such as:

- “Your withdrawal is under review”

- “Please wait for security checks”

- Asking for the same details again and again

They are not providing any clear timeline or actual resolution.

Additionally, my account previously showed “User Disabled,” which raised further concerns about my account status.

It appears that the casino is intentionally delaying my withdrawals without a valid reason.

I kindly request the AskGamblers team to intervene and help resolve this issue as soon as possible.

Thank you for your support.

Regards,

Rejected

₹10,000

I'm waiting for a withdrawal of over 1,000 euros

Resolved

€1,000

Delayed payment 3690 EUR

Formal Complaint – Funbet Casino Withdrawal Delay

I would like to file a formal complaint regarding Funbet Casino.

On 10 December, I played at Funbet Casino and won a total of €3,690. On the same day, I submitted withdrawal requests in accordance with the casino’s stated withdrawal limits (€500 maximum per day).

However, more than one month has now passed, and not a single withdrawal has been received.

During this time, I have contacted Funbet customer support numerous times via live chat. Each time, I have been given the same generic response:

“We are processing the matter and will contact you.”

Despite these assurances, no one has contacted me, no concrete explanation has been provided, and no progress has been made. I have also not been asked to provide any verification documents, even though this is often cited as a reason for delays.

This situation is unacceptable. If a casino advertises fast and smooth withdrawals, it is reasonable to assume that this does not mean waiting over a month without receiving a single payment or any meaningful communication.

I believe this case demonstrates:

Unjustified and excessive withdrawal delays

Lack of transparency

Repeated misleading assurances from customer support

I am requesting AskGamblers’ assistance in resolving this matter and ensuring that my legitimate winnings are paid without further delay.

All relevant details, dates, and communications can be provided upon request.

Kind regards

Resolved

€3,690

Delaying withdrawals

I am filing an urgent and formal complaint against FunBet.com, an offshore casino that is deliberately withholding my rightful withdrawals and continuously stalling the payment process.

I currently have three CAD 750 withdrawals pending (CAD 2,250 total) and a remaining balance of over CAD 5,300 locked in my account. Despite multiple attempts to contact their support, they refuse to release my funds, provide no clear timeline, and keep giving automated, copy-paste responses about “processing delays” with zero transparency.

Here are the serious issues:
1. Withdrawals have been pending far beyond their stated processing times.
2. They have ignored multiple emails and live chat attempts.
3. They already processed smaller payments, which appears to be a tactic to create an illusion of legitimacy while holding back the larger amounts.
4. They do not provide any regulatory protection or oversight, and their licensing information is unclear and intentionally vague.
5. I have not been requested for KYC verification, which is suspicious given the size of the withdrawals.
6. The casino is clearly intentionally delaying, stalling, and blocking payments for no valid reason.

I am requesting AskGamblers to immediately intervene and help recover CAD 7,500+ that rightfully belongs to me.

At this point, FunBet’s behavior appears predatory, unprofessional, and potentially fraudulent. They have caused unnecessary stress and wasted my time with empty reassurances and no actual progress.

Please take action against this casino and assist me in retrieving my funds.

Rejected

$2,250