Withdrawal delay and money not paid out after winning

Hello,

I am writing to file a complaint against Funbet Casino regarding delayed withdrawals and ongoing account issues.

I have been facing this problem for more than 12 days. According to the casino, withdrawals should be processed within 0–72 hours, but my withdrawals are still pending.

My withdrawal details are:

- ₹8,000 (08-03-2026)

- ₹2,000 (08-03-2026)

Both withdrawals are still showing as “New” and have not been processed.

I have already completed my KYC verification and submitted all required documents, including my ID and selfie verification. Despite this, the casino continues to delay my withdrawals.

I have contacted their support team multiple times via email, but they keep repeating the same generic responses such as:

- “Your withdrawal is under review”

- “Please wait for security checks”

- Asking for the same details again and again

They are not providing any clear timeline or actual resolution.

Additionally, my account previously showed “User Disabled,” which raised further concerns about my account status.

It appears that the casino is intentionally delaying my withdrawals without a valid reason.

I kindly request the AskGamblers team to intervene and help resolve this issue as soon as possible.

Thank you for your support.

Regards,

<full name removed>

Formal Complaint – Funbet Casino Withdrawal Delay

I would like to file a formal complaint regarding Funbet Casino.

On 10 December, I played at Funbet Casino and won a total of €3,690. On the same day, I submitted withdrawal requests in accordance with the casino’s stated withdrawal limits (€500 maximum per day).

However, more than one month has now passed, and not a single withdrawal has been received.

During this time, I have contacted Funbet customer support numerous times via live chat. Each time, I have been given the same generic response:

“We are processing the matter and will contact you.”

Despite these assurances, no one has contacted me, no concrete explanation has been provided, and no progress has been made. I have also not been asked to provide any verification documents, even though this is often cited as a reason for delays.

This situation is unacceptable. If a casino advertises fast and smooth withdrawals, it is reasonable to assume that this does not mean waiting over a month without receiving a single payment or any meaningful communication.

I believe this case demonstrates:

Unjustified and excessive withdrawal delays

Lack of transparency

Repeated misleading assurances from customer support

I am requesting AskGamblers’ assistance in resolving this matter and ensuring that my legitimate winnings are paid without further delay.

All relevant details, dates, and communications can be provided upon request.

Kind regards

I have been waiting for my withdrawal for almost a week now.

Support keeps moving the ETA "will be processed shortly", "will take up to 3 business days", now "from 3 to 5 business days", and for sure, after 5 days the ETA will be changed again. Besides, it's a cryptopayment.

Last time I wrote to support to ask about my withdrawal, I received a response that they have maintenance and "can't check on my account."

I have been waiting for a withdrawal for almost a week and was promised by customer support that I would have it by Wednesday at the latest.

Now I can't get in contact with customer support or anything, and I saw that the same girl who was on live chat on Nomini was the same one they had on Funbet, so if u help me again, they will probably finally pay me

Hello AskGamblers,

I would like to file a complaint against Funbet Casino regarding my withdrawals.

I have been waiting almost two weeks for my withdrawals to be processed. Out of three pending withdrawals, only one was approved, while the other two were suddenly cancelled without any explanation. When I contact their support, they repeatedly tell me that my case will be “fast-tracked,” but nothing actually happens.

According to their own terms, withdrawals should be processed within 3 days, yet it has now been far longer. I have tried to resolve this directly and professionally with Funbet’s support team, but I only receive the same generic responses with no real updates.

I’m asking for AskGamblers’ help to get this issue resolved so that I can receive the remaining funds I am entitled to. I still hope that this matter can be solved professionally and quickly.

Dear AG,

I am writing to provide an update regarding my ongoing complaint against FunBet concerning unpaid winnings of £600 from a Blackjack game.

I have contacted FunBet on several occasions to try and resolve the matter directly. Unfortunately, they have continued to delay payment and have not offered any genuine assistance.

Their most recent response stated the following:

“I’ve reviewed your transaction history in detail, and I wasn’t able to locate any confirmed winnings of £600 from blackjack during the period in question. To help us investigate further, could you please share any screenshots or reference points that show the win or where it was discussed? That would allow us to look deeper and clarify everything properly.”

This response is concerning, as the same screenshots they’re now requesting have already been sent to them multiple times. These screenshots include clear confirmations from their own support agents acknowledging the £600 win.

I have attached the following for your reference:

Screenshots from FunBet’s support agents Jaja and Jaytee, both confirming that I had won approximately £600 and that the amount was due to be credited to my account

All of these screenshots and details have already been shared with FunBet numerous times, and I feel their latest response is simply another delaying tactic to avoid paying the confirmed winnings.

Given these circumstances and the lack of cooperation from FunBet, I would be grateful if the AG could review the situation and ensure the operator complies with its obligations to honour confirmed player winnings.

Kind regards,