Formal Complaint – Funbet Casino Withdrawal Delay
I would like to file a formal complaint regarding Funbet Casino.
On 10 December, I played at Funbet Casino and won a total of €3,690. On the same day, I submitted withdrawal requests in accordance with the casino’s stated withdrawal limits (€500 maximum per day).
However, more than one month has now passed, and not a single withdrawal has been received.
During this time, I have contacted Funbet customer support numerous times via live chat. Each time, I have been given the same generic response:
“We are processing the matter and will contact you.”
Despite these assurances, no one has contacted me, no concrete explanation has been provided, and no progress has been made. I have also not been asked to provide any verification documents, even though this is often cited as a reason for delays.
This situation is unacceptable. If a casino advertises fast and smooth withdrawals, it is reasonable to assume that this does not mean waiting over a month without receiving a single payment or any meaningful communication.
I believe this case demonstrates:
Unjustified and excessive withdrawal delays
Lack of transparency
Repeated misleading assurances from customer support
I am requesting AskGamblers’ assistance in resolving this matter and ensuring that my legitimate winnings are paid without further delay.
All relevant details, dates, and communications can be provided upon request.
Kind regards
