Complaint #12 Funbet Casino

Formal Complaint Against Funbet

By Peter G.

1 year ago

Formal Complaint Against Funbet.com

To Whom It May Concern,

I am writing to formally file a complaint against Funbet.com regarding a missing win that has not been credited to my account for over three weeks. Despite multiple attempts to contact customer support via email and live chat, I have not received any resolution or a meaningful response regarding my case.

On January 18, 2025, I emailed [email protected] requesting an update on my missing winnings and later followed up several times. I have not received a single response. I then attempted to resolve this issue through the live chat feature on February 4, 2025, but was met with delays and generic responses stating that my issue was being “forwarded to the finance department.”

During my live chat with a support representative named Zama, I reiterated my frustration, highlighting that:

• My missing winnings have not been credited despite waiting over three weeks.

• I have received zero responses to my email inquiries.

• Funbet.com is an unlicensed casino, raising concerns about the legitimacy of its operations.

• I requested closure of my account due to these ongoing issues but was told that this could only be handled via email (which has been ineffective).

After escalating my concerns, I was once again told that my request was being forwarded to the appropriate department, without any clear timeline or assurance that my issue would be resolved. Additionally, when I asked to at least set a cool-down or timeout period through the chat, I was informed that this was also only possible via email, which, as mentioned, has proven to be an unreliable communication channel.

This level of service is completely unacceptable. Funbet.com has failed to:

1. Process my missing winnings in a timely manner.

2. Provide any meaningful customer support or response to my inquiries.

3. Address my request to close my account in a straightforward manner.

Given these issues, I am escalating this complaint publicly and intend to warn other gamblers about Funbet.com’s lack of responsiveness and apparent unwillingness to resolve financial disputes.

I demand:

1. An immediate resolution to my missing winnings issue.

2. A clear confirmation of my account closure request.

3. A written explanation from Funbet.com regarding why my emails have gone unanswered.

If I do not receive a timely and satisfactory resolution, I will escalate this matter to relevant regulatory bodies and online gambling-compliant platforms.

I expect a response within 48 hours addressing my concerns.

Sincerely,

Email: <removed>

Location: New Westminster, British Columbia, Canada

Disputed Casino Funbet Casino

Reason Other

Amount $30

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding withdrawal requests or payments or any other issues which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

Glavatrin

1 year ago

The game finally triggered and paid $30 lol. I have asked to be self excluded from all thier casinos.

Glavatrin

1 year ago

Dear FunBet Casino Team,

It has now been three weeks, and I have yet to receive a single meaningful update regarding my missing winnings. Despite multiple follow-ups via email and chat, I continue to face delays and generic responses with no clear resolution.

Furthermore, my requests for a cooldown or timeout period have also gone unanswered, which raises serious concerns about your commitment to responsible gaming and customer service.

At this point, I find the lack of communication unacceptable. I expect a concrete update on the status of my winnings and a timeline for resolution within 12 hours. If this matter is not addressed promptly, I will escalate my complaint to all regulatory bodies and consumer protection platforms.

Looking forward to your immediate response.

Funbet Casino

• Representative

1 year ago

Dear Glavatrin,

Thank you for providing us the missing win details.

We would kindly request that you remain patient as we endeavour to complete the verification as soon as possible.

Thank you in advance.

Kind Regards,
FunBet Casino Team

Funbet Casino Complaint Stats

Resolved 17 / 18

Avg. Amount $8,475

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Funbet Casino Complaints

See all complaints for this casino

Delayed payment 88 eur

I am submitting this complaint regarding a delayed withdrawal at FunBet.

On 20 May 2026 I requested a withdrawal of €88 to the payment details registered on my account, and I received confirmation that the request would shortly be processed by your Finance Department. Two weeks later the withdrawal is still pending. I have received no payment, no specific explanation, and no estimated processing time.

The €88 is my own balance on a fully verified account that meets all withdrawal requirements. A delay of this length with no meaningful communication is not acceptable, and unfortunately delayed payouts have been a recurring problem on this account.

I am asking FunBet to process and release my €88 withdrawal without further delay, or to provide a clear and specific reason for the hold. I would appreciate AskGamblers' assistance in bringing this to a prompt resolution.

81h left

€88

Funbet withdraw

My Funbet account is Fully Verified with all KYC documents approved.

Timeline of blocked withdrawals:
1. Bank transfer: Cancelled by Funbet due to "technical error"
2. Skrill €500 withdrawal: Pending 14 days with no processing, I cancelled myself
3. New bank transfers 3x €500 requested 06/04/2026: Still "In behandeling" for 9+ days as of 15/04/2026
4. Current real balance: €17,000.06 completely stuck

Transaction-ID for pending withdrawals: 78f85f9e-018a-40a3-bc27-a5c997c22d45

Funbet status shows "Controleer je transactieverzoek" but this is false because my account is already 100% verified. Customer service only gives generic replies.

Their €500/day withdrawal limit means it would take 34 days to withdraw my balance even if they paid, but they are not processing anything.

I sent final warning email to Funbet 15/04/2026 with 72h deadline and all evidence. No resolution.

I am attaching screenshots: KYC Verified status, pending withdrawals, account balance €17K, and cancelled Skrill.

I demand full payment of €17,000.06 immediately.

Unresolved

€17,000

Delayed withdrawals and account Issues

Hello,

I am writing to file a complaint against Funbet Casino regarding delayed withdrawals and ongoing account issues.

I have been facing this problem for more than 12 days. According to the casino, withdrawals should be processed within 0–72 hours, but my withdrawals are still pending.

My withdrawal details are:

- ₹8,000 (08-03-2026)

- ₹2,000 (08-03-2026)

Both withdrawals are still showing as “New” and have not been processed.

I have already completed my KYC verification and submitted all required documents, including my ID and selfie verification. Despite this, the casino continues to delay my withdrawals.

I have contacted their support team multiple times via email, but they keep repeating the same generic responses such as:

- “Your withdrawal is under review”

- “Please wait for security checks”

- Asking for the same details again and again

They are not providing any clear timeline or actual resolution.

Additionally, my account previously showed “User Disabled,” which raised further concerns about my account status.

It appears that the casino is intentionally delaying my withdrawals without a valid reason.

I kindly request the AskGamblers team to intervene and help resolve this issue as soon as possible.

Thank you for your support.

Regards,

Rejected

₹10,000

I'm waiting for a withdrawal of over 1,000 euros

Hello, Funbet Casino, I'm waiting for a withdrawal of over 1,000 euros. There are more waiting in the queue, it's been 10 days now. The live chat blatantly lies, copying and pasting the same messages saying the payment will be sent soon. They're making people look like idiots and naive. I want to file a complaint against this casino, demanding immediate payment. Account is fully verified.Thank you.

Resolved

€1,000

Delayed payment 3690 EUR

Formal Complaint – Funbet Casino Withdrawal Delay

I would like to file a formal complaint regarding Funbet Casino.

On 10 December, I played at Funbet Casino and won a total of €3,690. On the same day, I submitted withdrawal requests in accordance with the casino’s stated withdrawal limits (€500 maximum per day).

However, more than one month has now passed, and not a single withdrawal has been received.

During this time, I have contacted Funbet customer support numerous times via live chat. Each time, I have been given the same generic response:

“We are processing the matter and will contact you.”

Despite these assurances, no one has contacted me, no concrete explanation has been provided, and no progress has been made. I have also not been asked to provide any verification documents, even though this is often cited as a reason for delays.

This situation is unacceptable. If a casino advertises fast and smooth withdrawals, it is reasonable to assume that this does not mean waiting over a month without receiving a single payment or any meaningful communication.

I believe this case demonstrates:

Unjustified and excessive withdrawal delays

Lack of transparency

Repeated misleading assurances from customer support

I am requesting AskGamblers’ assistance in resolving this matter and ensuring that my legitimate winnings are paid without further delay.

All relevant details, dates, and communications can be provided upon request.

Kind regards

Resolved

€3,690

Delaying withdrawals

I am filing an urgent and formal complaint against FunBet.com, an offshore casino that is deliberately withholding my rightful withdrawals and continuously stalling the payment process.

I currently have three CAD 750 withdrawals pending (CAD 2,250 total) and a remaining balance of over CAD 5,300 locked in my account. Despite multiple attempts to contact their support, they refuse to release my funds, provide no clear timeline, and keep giving automated, copy-paste responses about “processing delays” with zero transparency.

Here are the serious issues:
1. Withdrawals have been pending far beyond their stated processing times.
2. They have ignored multiple emails and live chat attempts.
3. They already processed smaller payments, which appears to be a tactic to create an illusion of legitimacy while holding back the larger amounts.
4. They do not provide any regulatory protection or oversight, and their licensing information is unclear and intentionally vague.
5. I have not been requested for KYC verification, which is suspicious given the size of the withdrawals.
6. The casino is clearly intentionally delaying, stalling, and blocking payments for no valid reason.

I am requesting AskGamblers to immediately intervene and help recover CAD 7,500+ that rightfully belongs to me.

At this point, FunBet’s behavior appears predatory, unprofessional, and potentially fraudulent. They have caused unnecessary stress and wasted my time with empty reassurances and no actual progress.

Please take action against this casino and assist me in retrieving my funds.

Rejected

$2,250

Withdrawal delay 40 EUR

I have been waiting for my withdrawal for almost a week now.

Support keeps moving the ETA "will be processed shortly", "will take up to 3 business days", now "from 3 to 5 business days", and for sure, after 5 days the ETA will be changed again. Besides, it's a cryptopayment.

Last time I wrote to support to ask about my withdrawal, I received a response that they have maintenance and "can't check on my account."

Resolved

€40

Promised the money by Wednesday and its now almost Friday

I have been waiting for a withdrawal for almost a week and was promised by customer support that I would have it by Wednesday at the latest.

Now I can't get in contact with customer support or anything, and I saw that the same girl who was on live chat on Nomini was the same one they had on Funbet, so if u help me again, they will probably finally pay me

Resolved

kr9,900

Delayed and cancelled withdrawals from Funbet Casino

Hello AskGamblers,

I would like to file a complaint against Funbet Casino regarding my withdrawals.

I have been waiting almost two weeks for my withdrawals to be processed. Out of three pending withdrawals, only one was approved, while the other two were suddenly cancelled without any explanation. When I contact their support, they repeatedly tell me that my case will be “fast-tracked,” but nothing actually happens.

According to their own terms, withdrawals should be processed within 3 days, yet it has now been far longer. I have tried to resolve this directly and professionally with Funbet’s support team, but I only receive the same generic responses with no real updates.

I’m asking for AskGamblers’ help to get this issue resolved so that I can receive the remaining funds I am entitled to. I still hope that this matter can be solved professionally and quickly.

Resolved

kr218,600

Blackjack winnings not paid

Dear AG,

I am writing to provide an update regarding my ongoing complaint against FunBet concerning unpaid winnings of £600 from a Blackjack game.

I have contacted FunBet on several occasions to try and resolve the matter directly. Unfortunately, they have continued to delay payment and have not offered any genuine assistance.

Their most recent response stated the following:

“I’ve reviewed your transaction history in detail, and I wasn’t able to locate any confirmed winnings of £600 from blackjack during the period in question. To help us investigate further, could you please share any screenshots or reference points that show the win or where it was discussed? That would allow us to look deeper and clarify everything properly.”

This response is concerning, as the same screenshots they’re now requesting have already been sent to them multiple times. These screenshots include clear confirmations from their own support agents acknowledging the £600 win.

I have attached the following for your reference:

Screenshots from FunBet’s support agents Jaja and Jaytee, both confirming that I had won approximately £600 and that the amount was due to be credited to my account

All of these screenshots and details have already been shared with FunBet numerous times, and I feel their latest response is simply another delaying tactic to avoid paying the confirmed winnings.

Given these circumstances and the lack of cooperation from FunBet, I would be grateful if the AG could review the situation and ensure the operator complies with its obligations to honour confirmed player winnings.

Kind regards,

Rejected

£600