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FortuneJack Casino - Withholding 152 ETH withdrawal for over 3 days

RESOLVED
btcgta Canada
Posted on January 14, 2019.

I have exhausted myself trying to work with Fortunejack on this Issue I was betting .4 ETH per spin on a game called More Cash and to my surprise hit a bonus of 131 ETH. As you can imagine I was ecstatic to win this amount. I then decided to withdraw 152 ETH which included some of my own that were on the site already around 30 ETH.

As I had been on a losing streak until then I wanted the withdrawal to refill the losses from my accounts.

Once I withdrew the funds were pending and now have been for 3 days. They say they have to wait for the provider. Wait for what? I won the winnings in the game fair and square and was betting a large amount per hand.

They are holding my winnings from leaving as well as my own deposited funds at the same time.

This is ludicrous all i get from them is that the provider has not sent a response.

I am attaching the files here to show

I WANT MY FUNDS THAT I AM LEGALLY ENTITLED TO RELEASED TO ME.

Posted on January 14, 2019.

Hi @BTCGTA,

David here to assist, let me clear out this situation for you and get back asap ^^

Cheers.

Posted on January 14, 2019.

As I have been informed the withdrawal was issued this morning, please confirm @BTCGTA, I would kindly like to ask @askgamblers to consider this complaint closed after the confirmation from player.

AskGamblers
Posted on January 17, 2019.

Dear @btcgta,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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