Excuse me for my bad English, I use Google translator.
I have a claim to casino FortuneJack. They delay KYC, and do not name the deadlines for completing the verification, although they received all the documents they requested from me.
I am registered in the casino FortuneJack since spring.
I play different games, I go through VPN internet.
I lost more than $ 1000 to them before I was lucky.
On July 5, I played in fortunejack casino and won $ 51,000 at a rate of $ 10
I have a screenshot of the game winnings.
Immediately I put 4.5 BTC on the withdrawal, and since then I have been waiting for money.
The casino demanded Skype verification:
Please, be informed that the KYC procedure will take place on 11-July 12:00 PM UTC via skype.
July 11, they called me, asked what I played, how much I won, they asked show my passport.
After verification they demanded documents from me:
Following your call, please send us the apostilled passport or apostilled identity document, notarized translated version in English. for KYC purposes.
I had to go to the next town and do these documents.
July 16, I sent them all that they needed - 21 file hi-resolution scan copy of documents.
From the moment of receiving the documents, they do not name the deadlines, and only say:
We will inform you,as soon as checking procedure is finished.
I have asked many times how long it will take.
They do not respond.
I want to know how long I have to wait and when I can get my money.
King Billy Casino