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Withdrawal delayed


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By bsyn23
10 years ago
Message on forum
I have pending withdrawals totaling 13.5btc from FortuneJack casino which have been pending for well over 24 hours. FortuneJack's policy is all withdrawals under 5btc are instant, however, mine have not been processed yet. I did the withdrawals in (3) 4.5 btc increments in order to get them instantly which did not work. After the 3 withdrawal requests, I did another for .69btc and it came through instantly. I have a screenshot of the transaction numbers and the withdrawals on my account transaction page if needed. I messaged support twice on the issue and have received no response. My last message to support said I will be contacting AskGamblers and reporting my experience to all blogs if I do not receive my withdrawal soon.
Disputed Casino FortuneJack Casino
Amount BTC13

Discussion

User name
It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.
User name
@bsyn23,
Are you satisfied with casino's response, can we close this complaint as resolved? Thank you.
User name
Hello, we have seen 75 transactions of 0.98 BTC withdrawals within past 5 days in a row, our fraud protection team decided to alter last 3 transactions in order to make sure no fraud was committed by the player. In that case, we always notify users' by email that it may take up to 24 hours to confirm transactions but unfortunately you did not fill in the email address field while registering.

You could write to support with your issue and would get a quick reply with all the explanation needed.
User name loyalty-level-2
For those unfamiliar with Bitcoin, 1 Bitcoin is approximately $230 USD so 13.5 would = approximately $3100.

It has now been approximately 48 hours now and still no payment from FortuneJack and still no response to my inquiries to support.

FortuneJack Casino Complaint Stats

Resolved 71 / 73
Avg. Amount $7,965
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

FortuneJack Casino Complaints

See all complaints for this casino
Unjustified confiscation of $1,825

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1


Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Status solved Resolved
$725