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FortuneJack Casino - Unable to credit free spins after 22 days of waiting

RESOLVED
Posted on 24 January 2019

As part of a new years promotion, I won 50 free spins that were to be opened on New Years Day. On New Years day, I tried to open the spins but they could not be played and I communicated this to live support who told me that the issue would be resolved within 24-48 hours. After 15 separate chats with live support in which they continually told me that the issue would be resolved soon, it still hasn't been resolved. On 21/01/19 they credited me a new set of 50 free spins, telling me that the issue was resolved, but these spins also could not be opened or played. After so long, it seems like 0 progress has been made despite continual promises that the issue was being actively worked on.

Posted on 27 January 2019

Hi Dear Player,

Sorry for delayed response, didn’t want to write a comment without solid confirmation that this case has been resolved. I think you were already aware that this was a system issue and we were working for quite long to solve the case, we value and appreciate your understanding and would like to apologise for taking so long.

However, if you still experience the problems on this case please let me know so I can double check your case personally.

Cheers,
David.

Posted on 27 January 2019

I'm not sure how this case can be considered resolved? The spins are still not playable on my account. We are nearing 4 weeks without resolution on the issue, and 17 separate instances of me contacting live support.

AskGamblers
Posted on 31 January 2019

Dear FortuneJack Casino,

Please let us know if there's some update regarding this case.

Posted on 01 February 2019

I have personally wrote to Player on Discord as well, this case from our side is resolved and asked player to confirm on @askgamblers as well. asking here again as well, dear @DMASTER2K6 please confirm that you have received your spins.

Cheers,
David.

AskGamblers
Posted on 01 February 2019

Dear @dmaster2k6,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

FortuneJack Casino Complaints

  • 49 of 51 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 6,646 USD avg amount

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