7 years ago
As part of a new years promotion, I won 50 free spins that were to be opened on New Years Day. On New Years day, I tried to open the spins but they could not be played and I communicated this to live support who told me that the issue would be resolved within 24-48 hours. After 15 separate chats with live support in which they continually told me that the issue would be resolved soon, it still hasn't been resolved. On 21/01/19 they credited me a new set of 50 free spins, telling me that the issue was resolved, but these spins also could not be opened or played. After so long, it seems like 0 progress has been made despite continual promises that the issue was being actively worked on.
Disputed Casino
FortuneJack Casino
Reason
Bonus not given
AskGamblers
7 years ago
• Support Team
Dear @dmaster2k6,
Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.
Thank you for your cooperation.
FortuneJack Casino
7 years ago
• Representative
I have personally wrote to Player on Discord as well, this case from our side is resolved and asked player to confirm on @askgamblers as well. asking here again as well, dear @DMASTER2K6 please confirm that you have received your spins.
Cheers,
David.
Cheers,
David.
AskGamblers
7 years ago
• Support Team
Dear FortuneJack Casino,
Please let us know if there's some update regarding this case.
dmaster2k6
7 years ago
• Barbados
I'm not sure how this case can be considered resolved? The spins are still not playable on my account. We are nearing 4 weeks without resolution on the issue, and 17 separate instances of me contacting live support.
FortuneJack Casino Complaint Stats
Resolved
71 / 73
Avg. Amount
$7,965
Avg. Complaint Duration
7 days
Avg. Response Time
2 days
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