I have had a withdrawal of 0.01032365 btc pending since the 27th of Dec. and have been given the run around about it. My first withdrawal went smooth and fast then my second withdrawal about 30 mins later has been pending since. I have asked customer service everyday about it but always told a different story. Either its going under security review, or there is an "Issue" with withdrawals, or it is a technical problem.
I have been very patient about this but now 10+ days later and still no withdrawal is preposterous. I also asked them if they could just cancel the withdrawl so I could at least use the btc in their casino and was told no after emailing back and forth for a few days.
I had also deposited Eth and played with it and was able to withdrawal that instantly so I have no Idea why they are stalling of this .01 btc withdrawal. At first I had suspected that they were holding it because it was near the end of the month and to qualify for their monthly cashback promo you cannot have any pending withdrawals. I even addressed this with their customer service to which was replied with
"Normally withdrawals are confirmed instantly, our Payment Processing Team does there best to confirm your withdrawals within the seconds.
However, it may take up to 10-15 minutes.
Rarely, but if any suspicious activity detected, it may require further investigation. Such cases may last up to 24 hours. " by mark on the 29th of December.
At this point I have lost all faith in this being a reputable casino and it definitely does not deserve the high reviews it gets to which I suspect are just paid shills for the casino.
I would like my withdrawal, the cash back promo, and a full statement as to what the problem is or was. I have not seen any other complaints of people as of lately having any "issues" with withdrawing and for it to be such a small amount it makes no sense to me. I have deposited and lost over $500 and they cannot seem to let go of $40.