I have been trying so hard with customer care 24/7 support to ask regarding my Withdrawals that I have no other choice but to post here. I won some money at this casino and for some reason, every withdrawal I had is undergoing a ''Random'' check, My withdrawals have been pending for 4 days now and counting, this is a joke because bitcoin casinos tell you to deposit and withdrwal times are instant so I should not wait this long for a withdrawal. Customer support told me that they are waiting for the game providers for some weird reason when all I did is some live casino and slots only, can someone help?
Dear @xtremezzz,
Please let us know if there are any updates regarding your ongoing complaint and whether it is true that you have received your funds before publishing the case?
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.
Thanks in advance for your cooperation.
We've sent all the proofs including the customer support chat history, showcasing the fact that the OP himself confirmed the transaction withdrawal out of FortuneJack's properties.
Please take a look at the proofs provided which should be enough to consider the case closed, preferably rejected as the user opening the complaint has already taken out the funds and confirmed the withdrawable before the time he made the submission on AG.
Kind Regards,
Dear FortuneJack Casino,
The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements that issue got resolved prior complaint's publishing. Please send required information to support@askgamblers.com directly.
Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.
We've identified the account associated with the case mentioned above. The withdrawal was accepted before the complaint submission time. Here are the transaction IDs corresponding to the withdrawals:
f1ba73a949cf7d666793598bc696185bc17866dec11f59ebeceb8bfe96ba59a1
3fb8b154b179757595ace3d8b9400b0b346ad894870f8d63777948cadf5c5479
a944343948a0d9094ab9dd09423387e038381c951b95c09e28696b675e84d010
597871e54afbb2545a41549075c17d6526cc227afd5678e9362604ff275dd95f
181c6ad0240f1e33402c233c2f03f0f6a7b2d3e15529284bee9e5c25e9402cae
2911d8098d6113b89d64ea65fb037145659203060a4b2c1a7257d75fe8bd8919
Kindly ask The AskGabmlers Team to reject the complaint as the withdrawal was already accepted so funds were entirely taken out of FortuneJack's platform before he submitted the complaint.
Kind Regards,
Community Team | FortuneJack
FortuneJack Casino Complaint Stats
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