Mark all as read

Settings

Notifications
Casino Complaints

Over 4 days for Withdrawal and still pending


3 years ago

I have been trying so hard with customer care 24/7 support to ask regarding my Withdrawals that I have no other choice but to post here. I won some money at this casino and for some reason, every withdrawal I had is undergoing a ''Random'' check, My withdrawals have been pending for 4 days now and counting, this is a joke because bitcoin casinos tell you to deposit and withdrwal times are instant so I should not wait this long for a withdrawal. Customer support told me that they are waiting for the game providers for some weird reason when all I did is some live casino and slots only, can someone help?

Disputed Casino FortuneJack Casino

Discussion

User name

Dear @xtremezzz,

Please let us know if there are any updates regarding your ongoing complaint and whether it is true that you have received your funds before publishing the case?

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

User name
Update:

We've sent all the proofs including the customer support chat history, showcasing the fact that the OP himself confirmed the transaction withdrawal out of FortuneJack's properties.

Please take a look at the proofs provided which should be enough to consider the case closed, preferably rejected as the user opening the complaint has already taken out the funds and confirmed the withdrawable before the time he made the submission on AG.


Kind Regards,
User name

Dear FortuneJack Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements that issue got resolved prior complaint's publishing. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.


User name
Hello dear XTREMEZZZ and @AG,


We've identified the account associated with the case mentioned above. The withdrawal was accepted before the complaint submission time. Here are the transaction IDs corresponding to the withdrawals:


f1ba73­a94­9cf­7d6­667­935­98b­c69­618­5bc­178­66d­ec1­1f5­9eb­ece­b8b­fe9­6ba59a1
3fb8b1­54b­179­757­595­ace­3d8­b94­00b­0b3­46a­d89­487­0f8­d63­777­948­cad­f5c5479
a94434­394­8a0­d90­94a­b9d­d09­423­387­e03­838­1c9­51b­95c­09e­286­96b­675­e84d010
597871­e54­afb­b25­45a­415­490­75c­17d­652­6cc­227­afd­567­8e9­362­604­ff2­75dd95f
181c6a­d02­40f­1e3­340­2c2­33c­2f0­3f0­f6a­7b2­d3e­155­292­84b­ee9­e5c­25e­9402cae
2911d8­098­d61­13b­89d­64e­a65­fb0­371­456­592­030­60a­4b2­c1a­725­7d7­5fe­8bd8919


Kindly ask The AskGabmlers Team to reject the complaint as the withdrawal was already accepted so funds were entirely taken out of FortuneJack's platform before he submitted the complaint.


Kind Regards,


Community Team | FortuneJack

FortuneJack Casino Complaint Stats

Resolved 71 / 73
Avg. Amount $7,965
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

FortuneJack Casino Complaints

See all complaints for this casino
Unjustified confiscation of $1,825

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1


Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Status solved Resolved
$725