Ag Awards

FortuneJack Casino - ETH Deposit Missing

Complaint Info
Disputed casino FortuneJack Casino
Reason Amount not credited
Amount ETH 1.69
Posted on May 22, 2019

I had a ETH deposit of 1.68951700 not credited to my account. Support has not been able to help me resolve this. It can be seen clearly it was sent and was not credited to my account. You can see the transaction on the network. https:­//w­ww.b­lo­ckc­hai­n.c­om/­eth­/tx­/0x­aeb­fe0­85d­253­c52­d16­20a­fa8­3a9­9ce­75a­92d­a88­ca6­55c­057­e3c­dbf­bb2­15365b3

Posted on May 22, 2019

Dear @JK118 and @askgamblers,

We confirm that there has been a synchronization error with the currency recently, but the case has been resolved even before posting it on the askgamblers. Amount was credited on 08:52 BST; Player has received notification about it at 10:48 BST; by the moment of writing this comment clock shows - 12:42 PM;

You can see the credited amount in the screen below. Please be considerate, as complaints damage our overall score on the askgamblers and delete this complaint.


Posted on May 23, 2019

Dear @jk118,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

FortuneJack Casino Complaints

  • 49 of 51 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 6,670 USD avg amount

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