Mark all as read

Settings

Notifications
Casino Complaints

Endless verification and withdrawal process


user_avatar badge
By jm88
5 years ago

Hello!

I cannot get verified with FortuneJack for reasons I don't understand.

When I tried to withdraw on March 7, 2021, my account became suspended. I was asked to go through the verification process involving a chat with the webcam via Skype, where I was asked a few questions and had to show my ID card. The conversation ended without information about the verification result, because I had to wait for the email.

Since then, FortuneJack has not responded to my inquiries via livechat, email or Skype. I wrote a lot to the casino hoping to find out about the verification result. But apparently the casino doesn't want to communicate.

I also have 1.89 BTC in my account at the Casino, which I would love to withdraw.

I don't like to complain and I'm usually patient, but it's a large amount that has been stuck for a couple of weeks and I'm afraid I will lose it.

Help me please.

Disputed Casino FortuneJack Casino
Amount BTC1.89

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hey, I've received the payment.
Thank you for cooperation.
User name

Dear @jm88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear AskGamblers' team,

We've already accepted the withdrawal request of the OP and it's been successfully gone through.

Attaching the proofs just in case, hiding some of the sensitive data of the username to be at the safe side.

Kindly asking to mark the case as solved, as there's nothing to be discussed anymore, neither from the owner of the account, nor from the side of us as a company.


Thanks in advance,
Team Community of FortuneJack

FortuneJack Casino Complaint Stats

Resolved 71 / 73
Avg. Amount $7,965
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

FortuneJack Casino Complaints

See all complaints for this casino
Unjustified confiscation of $1,825

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1


Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Status solved Resolved
$725