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Account suspension, winnings confiscation and ignoring my emails


7 years ago

My account was suspended on February 14th. Before that I requested a withdrawal 0f 0.4btc. I received an email saying there is some withdrawal delay. A day after received an email saying that I have been involved in multi-accounting. They wrote various of things saying that they can take all the funds and so on. At the bottom of the email they said

However, we candidly believe that none of the research can be 100% accurate and are utterly willing to hear your story. If you think that suspicion is invalid and you can provide enough materials supporting your authenticity and clear all the doubts, please respond to this email, and we can discuss the matter.

We do not want to lose you, all of our players mean a world to us, but we can not tolerate violation of our T&C's.

Best Regards,

FortuneJack Team


I replied to their email explaining that I only have one account. I was quite expansive. However, they did not reply to my email. I waited for 10 days and wrote them one more email. But they ignored that one as well. I did not know what else I could do but then I found Askgamblers. I hope you can help me here.

Disputed Casino FortuneJack Casino

Discussion

User name

AskGamblers Complaints Team has been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that FortuneJack Casino acted in full compliance with their Terms & Conditions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

User name
Hi dear@santandez and @askgamblers,

I understand your honest mistake, but you activated bonus with violation of the rules. You were playing with bonus money on Microgaming's Castle Builder II, Beautiful Bones, Vampire: The Masquerade - Las Vegas.
This games gave you a chance to activate free spin triggers, increase multipliers X, collect free spins and then use it with real money.
For those reasons, your winning is not the fresh deposit, because the games you played earlier with bonus gave you the last deposits win.

Again, I am deeply sorry, as there is nothing I can do for you.
I ask @askgamblers to review the evidence and close the case.

Cheers,
User name loyalty-level-2
I do not deny that I have taken this number from internet as I hate when casinos are sending messages to my private number. I missed this term that this is not allowed. Of course if needed I could give you my phone number.

However, I have not abused your promotions, this is hones mistake. And you accused me of multi-accounting which is not true.

One more thing, my question is why did you let me play and make my fourth deposit. You could have sent me an email before I was able to make the deposit. From the last bonus that I accepted I did not win, I lost everything. My funds that I won were by the fresh deposit which had no bonus, so at least you could let me withdraw this amount.
User name
Hi Dear @santandez,

Yes, we have received your email, but violation of FJ rules is so obvious in your case, my hands are tied to something for you.

In file attached is your registration details (its a private file, so only us and @askgamblers can see it). The number you have used is seen on two websites providing users with fake verification numbers: https:­//s­ms2­4.m­e/n­umb­er-­131­036­23451 and https:­//f­ree­pho­nen­um.c­om­/us­/re­cei­ve-­sms­/31­036­23451

Fortunejack T&C is clear on this: "Only players who have verified their email addresses and phone number are able to claim any deposit bonuses or promotions offered at FortuneJack. Only players who have verified their phone numbers are able to claim to sign up no deposit 25 free spins. Using temporary numbers gained from third party websites is strictly prohibited, and in case of identification, action will be considered as a bonus abuse and therefore lead to suspension of the account. "

You have used bonuses and took advantage on our bonus system by using fake verification number, this lead to suspension of the account, as stated in rules. I am deeply sorry, but there is nothing I can do for you.

I ask @askgamblers to review evidences and close the case.

Cheers,
David.

FortuneJack Casino Complaint Stats

Resolved 71 / 73
Avg. Amount $7,965
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

FortuneJack Casino Complaints

See all complaints for this casino
Unjustified confiscation of $1,825

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1


Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Status solved Resolved
$725